Service representative

PATIENT SERVICES REPRESENTATIVE

Are you a people person with strong attention to detail? Do you thrive in a front-desk environment where accuracy and empathy are equally important? Want to be the welcoming face of a community health center that’s improving lives daily?

The Knox Community Health Center (KCHC) at the Knox County Health Department is hiring a Patient Services Representative (PSR) to be the first point of contact for patients seeking care. This is a crucial front-line role for someone who enjoys meaningful, fast-paced administrative work.

Job Summary:

As a PSR, you’ll welcome patients in-person and on the phone, handle appointment scheduling, insurance verification, and financial transactions, and maintain the accuracy of health records- all while contributing to a respectful, culturally competent care environment.

Key Responsibilities:

• Greet and register patients professionally and courteously
• Prepare and maintain patient records and forms
• Collect demographic, insurance, and billing information accurately
• Verify insurance eligibility and update patient accounts
• Schedule appointments according to clinic policy
• Perform clerical duties such as copying, filing, faxing, and data entry
• Operate office equipment, phone systems, and health record systems efficiently
• Assist with occasional after-hours clinics
• Maintain confidentiality and compliance with all HIPAA guidelines

Minimum Qualifications:

• High school diploma or equivalent
• Two years of related customer service or health care office experience preferred

Skills & Abilities:

• Excellent verbal and written communication
• Strong computer and data entry skills (40+ WPM)
• Detail-oriented with strong organization and time management
• Basic math and accounting knowledge
• Ability to lift up to 25 lbs, sit for extended periods, and work in a team-based environment

Why Join Us?

• Make a meaningful impact as the first point of contact for our patients
• Work with a compassionate team committed to equity and access
• 35-hour work week
• 14 paid holidays
• IMRF Pension Program
• Medical, Dental, Vision & Life Insurance
• Stable, rewarding position in public health

How to Apply:

Ready to make a difference? Send your resume to [email protected] or apply online at knoxcountyhealth.org. Don’t miss this chance to join our dedicated team and contribute to public health in our community!

Job Type: Full-Time (35 hours per week)

Pay: $17.77 per hour

Job Type: Full-time

Pay: $17.77 per hour

Expected hours: 35 per week

Benefits:

• Bereavement leave
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person