Collections Specialist
- Handle Collection calls and/or correspondence in a fast-paced goal oriented Collection Department.
- Accountable for reducing delinquency on assigned accounts.
- Responsible for monitoring and maintaining assigned accounts.
- Provide customer service regarding collection issues
- Communicate and follow up effectively with both customers and branch personnel on a timely basis.
- Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers.
- Perform other duties as assigned.
- Handle a high volume of outgoing calls to assigned delinquent customers.
- Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions.
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
- Effectively communicate with customers and co-workers both verbally and written.
- Meet departmental and company goals.
- Adhere to all Corporate and departmental policies and procedures
- Working knowledge of Excel, Outlook, and Word.
- Computer literate with excellent knowledge of navigating various computer functions as well as utilizing Windows keyboard commands.
- At least one+ years Collections and/or Customer Service experience preferred.
- Knowledge of Billing, Collections and Accounts Receivable procedures.
- High School Diploma
- Detail oriented and well organized.
- Excellent written and verbal communication abilities.
- Ability to prioritize and manage multiple responsibilities.
- Health, Dental and Vision insurance
- Wellness Program
- Flexible Spending Accounts
- Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Tuition Reimbursement
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