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Systems Specialist

Proven IT
Tinley Park, IL
Description

The Systems Specialist is responsible for providing end-user support across desktop systems, applications, peripherals, and basic infrastructure. This role acts as the first escalation point from Tier 1 helpdesk and is key to onboarding, workstation imaging, and user management. You’ll also support critical IT infrastructure such as copier showrooms, printers, and asset tracking systems while collaborating with Tier 2/3 support when necessary.

Key Responsibilities

  • Handle daily helpdesk operations including email/ticket intake, triage, escalation, and resolution.
  • Onboard new staff with role-appropriate IT equipment and account setup.
  • Maintain and track IT assets including desktops, laptops, printers, and peripherals.
  • Support and maintain workstation imaging and deployment processes.
  • Provide technical support for copier showroom devices and remote sites.
  • Administer standard user account tasks:
    • Account creation, password resets, group/department updates.
  • Assist in maintaining end-user guides, knowledge base articles, and how-to documentation.
  • Escalate complex issues to senior technicians or appropriate teams.
  • Maintain professional communication with internal staff and external support vendors.
  • Perform other duties as required by business needs.
Requirements

Qualifications & Skills

  • 1–3 years of IT helpdesk or support experience preferred.
  • Strong communication and customer service skills (phone, email, in-person).
  • Experience supporting Windows OS, Office 365, and desktop/laptop hardware.
  • Basic understanding of networking principles (TCP/IP, DNS, DHCP).
  • Strong problem-solving skills and a willingness to learn.
  • Must be able to lift up to 50 lbs and set up workstations or peripherals.
  • Ability to work independently and within a team.
  • Familiarity with IT ticketing systems and documentation platforms.
  • Valid driver’s license and reliable form of transportation.

Certifications (Required Or Strongly Preferred)

  • Required:
    • CompTIA A+
  • Preferred:
    • CompTIA Network+
    • CompTIA Security+
Work Schedule & Commitments

  • Rotating schedule: 7:00 AM – 6:00 PM
  • Required to participate in after-hours and weekend support rotation.
  • Remote 1 week/month based on rotating schedule.
  • Occasional travel to other locations (local/regional).

Physical Requirements

  • Must regularly use hands to handle, feel, or operate IT equipment.
  • Ability to stand, kneel, crouch, or walk for extended periods.
  • Must be able to lift and transport IT equipment weighing up to 50 pounds.
  • Operates standard office equipment including computers, phones, copiers, and printers.

Benefits

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits utilizing the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account (HSA). In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life and pet insurance. Additional offerings include an employee discount program, home and auto insurance services and commuter/transit FSA.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.

401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.

PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.

PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.

FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7 Monday through Sunday. Employees utilize the gym equipment at their own risk.

Proven IT is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All employment decisions are based on qualifications, merit, and business needs. If you need assistance or accommodation during the hiring process, please contact us.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Salary Description

$40,000-$55,000/annually
Posted 2026-02-18

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