Payments- Commercial Card Product Delivery Manager-Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Commercial Card, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Develop consultative client facing content (relationship reviews, commercial card and B2B pitchbooks) along with product specific content to align with the overall value messaging
• Engage with Innovation Delivery Team leads around product commercialization to ensure internal artifacts meet sales and client management needs and that there is alignment across all products
• Manage weekly training forum ensuring training content is client centric and fit for purpose, hosting weekly calls, recording via zoom and posting for easy access
• Support Treasury Services Product Marketing engagements with Commercial Card, engaging subject matter experts to support campaign deliverables ensuring outcomes align with Commercial Card and B2B Payable objectives
• Manage and curate Commercial Card product presences across databases (Sales Hub, OneSource SharePoint sites) for 30+ products
• Leverage centralized product newsletter, Payment Readiness Weekly, to promote the Commercial Card agenda
• Partner with Commercial Banking Market Readiness on product commercialization outputs
• Draft, package and align on Treasury Services Commercialization quarterly roadmap
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Knowledge and experience selling emerging payment solutions or treasury solutions particularly in go to market, product management, product marketing, communications, treasury management sales, or business to business sales
• Strong writing skills and proven experience communicating key value messages across matrixed organizations along with ability to manage multiple projects and diverse engagements with focus on the details
• Enthusiastic self starter with a willingness to operate a both highly strategic levels (defining customer problems, marketing, and positioning of solutions) and at tactical levels, such as making accessible product support resources via online solutions
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Jersey City,NJ $118,750.00 - $197,000.00 / year; Chicago,IL $104,500.00 - $170,000.00 / year