Retail Sales Manager

Leads, coaches, guides, advises, mentors, recruits, develops, manages a remote team of Full-time representatives that drive sales, with increase brand awareness, and influence market share and mindshare for the client in numerous retail environments. Serves as the primary, dedicated, expert for each team member’s successful performance in client service and service order execution. Acts as liaison between representatives, management, and clients by overseeing day-to-day activities with deliverables, promotions, and other processes or assignments. Complies with Company policies and procedures with all representatives and regions/markets. Use rigid ethical considerations to guide decisions and act in accordance with Company values. Exhibits exceptional skills in business relationships, analysis, accountability, recruiting, systems processes, time management and leadership.

• Builds and maintains long-term trusting relationships with remote representatives and management/corporate support teams.
• Evaluates, recommends, customizes, and implements all operational ‘best practices’ that support, promote, or enhance business direction, and desired outcomes.
• Creates a culture of performance excellence that attracts and retains top assisted sales and merchandising talent.
• Provides routine market intelligence (feedback) on current retail market conditions and/or opportunities that may affect sales or client relationships. Collects and reports information on competitive product and service offerings to management.
• Communicates via assigned methods (verbal, written, formal presentation) to management all assigned reports on region/territory and/or representative/team activities by assigned due dates.
• Communicates competitive products, market trends, and pertinent brand issues to management & client in a timely manner.
• Maintains awareness of all issues that arise from staff, clients, or Retail Sales Personnel. Follows through with action plans timely and consistently in collaboration with management and/or HR within forty-eight (48) hours.
• Collaborates with management and corporate partners on representative and client program success in all qualitative and quantitative measures.
• Educates representatives on all aspects of position assignments/service orders to effectively position client product and process success.
• Ensures representative team meets productivity and performance requirements. Assists teams to overcome challenges regarding reaching metrics and other performance issues.
• Complies with contract budget.
• Meets regularly with management, support services teams & Representatives to ensure excellent customer service and to ensure that client/contract expectations are being met or exceeded.
• Proactively recruits, interviews, and hires representatives. Ensure that all candidates are screened and interviewed in a legal, professional manner and on a timely basis, maintaining staffing levels consistent with contractual obligations.
• Ensures position requisitions are accurate and provided on time per system and Recruiting Department requirements.
• Contacts all internal and external candidate leads received within twenty four (24) hours and maintains system status compliance as required.
• Provides detailed on-boarding, orientation, and termination information to team members, in collaboration with management and Human Resources.
• Meets or exceeds target completion goals while minimizing re-scheduling of all service orders.
• Forges synergy by maintaining smooth, effective work relationships at all levels.
• Aligns resources to accomplish all objectives.
• Other duties as assigned to improve performance of self or others.

Minimum Education and Work Experience

• High School diploma or equivalent in industry name required.
• 2 years management experience in retail, retail operations, retail distribution, merchandising, sales, marketing, and service organizations required.
• 3 years in retail, merchandising, and/or consumer packaged goods required.
• Account/Client Management experience desirable.
• Understanding of retail field programs with shared and/or dedicated resources.
• Excellent communication skills required.
• Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.

Knowledge, Skills, and Abilities

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, MapPoint) proficiency.
• Extensive use of proprietary systems that track sales, expenses, service orders, performance management ratings, etc.
• Significant understanding of remote business tools such as smart phones, tablets, and/or laptop use, including trouble-shooting issues with connectivity
• Internal vendor and/or client certifications as assigned.

Physical Requirements

• Seeing
• Listening
• Lifting (15 – lbs.)

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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