Customer Service Manager - State Farm Agent Team Member
Job Description
Job Description
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
Location: Round Lake, IL
Company: Alex Pizarro - State Farm Insurance Agent
Are you an experienced office professional with a strong background in insurance and team leadership? Alex Pizarro State Farm in Round Lake is seeking a highly motivated and detail-oriented Office Manager to join our dynamic team. If you have prior State Farm office experience and a passion for helping people, wed love to talk to you! Responsibilities:
- Oversee daily office operations and ensure a smooth, efficient workflow
- Lead and support team members, fostering a positive and productive environment
- Assist with hiring, training, and performance management
- Handle escalated customer service issues with professionalism and care
- Manage scheduling, reporting, compliance, and office logistics
- Maintain knowledge of State Farm systems, policies, and procedures
- Support sales goals through customer service, retention, and cross-selling opportunities
- Previous State Farm agency experience strongly preferred
- Proven leadership or office management experience
- Excellent communication, organizational, and problem-solving skills
- Ability to prioritize and manage multiple tasks
- Licensed in Property & Casualty and Life & Health insurance (or willingness to obtain)
- Proficiency with State Farm systems (ECenter, SFConnect, etc.) is a plus
- Supportive, team-oriented environment
- Growth opportunities within the agency
- Competitive compensation based on experience
- Opportunity to make a real impact on customers and the local community
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