Customer Service Manager

Job Description

Job Description

Job Summary : Performs functions directed towards successfully and efficiently meeting manufacturing goals for customer orders, by supervising the function of the local Customer Service Department; gathering, disseminating, and reporting customer orders, concerns, or complaints, and any other relevant information to appropriate management, departments, or staff personnel. Manages the customer service activities of an organization.

Benefits :

• Medical Insurance
• Prescription Drug Plan
• Dental/Vision Insurance
• Employee Incentive Plan
• Flexible Spending Account
• Cash Accumulation Plan-401K
• Life/AD&D Insurance
• Short- Term/Long-Term Disability
• Vacation Plan
• Paid Holidays
• Employee Assistance Program
• Adoption Assistance Program
• Tuition Reimbursement
• Maternity/Paternity Leave
• Pet Insurance

Essential Functions:

• Directly manages a team of Customer Service Representatives and provides coaching and guidance in an effort to coordinate the flow of products to customers, to resolve scheduling problems and to work as an extension of the Sales Department in meeting the goals and strategies developed by Sales.
• Provides leadership, direction, and training in order to increase the performance level of the department.
• Be familiar with all company policies and procedures and the local practices of such; uphold/enforce them in order to maintain fairness and consistency of treatment.
• Ensures CS members are performing within the scope of their responsibilities. Responsible for conducting effective yearly performance and salary evaluations of CS members.
• Collaborates with Sales and Manufacturing to maintain customer accounts and establishing a close business relationship with customers, by ensuring that customer orders, inquires and complaints are properly entered, recorded and addressed.
• Responsible for maintaining orders and providing clear, on-time communication to customers and plant operations throughout the order inception to delivery process.
• Directly involved in the creation/implementation/monitoring of programs that enhance our service level, minimize customer complaints, and provide resolutions to customer issues.
• Performs the essential functions of a Customer Service Representative where the supervisor has been assigned a set of customer accounts.
• Assists in the essential functions of a Customer Service Representative when that team member is unavailable.
• May directly handle more complex inquiries or inquiries from critical customers or accounts

Qualifications:

• High School Diploma or equivalent education, training or experience (GED)
• College degree preferred and/or a minimum of 5 years direct Customer Service experience within the food industry.
• 2 years minimum in a supervisory/exempt role.
• Must have effective communication skills.

Work Environment: General office setting.

Compensation : $85,000 - $100,000

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. New Weds Foods is an Equal Opportunity Employer.

Newly Weds Foods will only employ those who are legally authorized to work in the United States without assistance or support from Newly Weds Foods. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.