Product Manager - Payment Experiences

About SpotOn

We're not just building restaurant tech—we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In's Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.

Product Manager – Payment Experiences

About the Job

We're not just building restaurant tech—we're building better moments at the table. From quick taps to split checks, every part of our payment experience should just make sense. That's where you come in.

SpotOn helps independent restaurants and small businesses compete and win with flexible, human-centered technology. We've been recognized by Fast Company, Built In, and NerdWallet for a reason—we move fast, care hard, and fight for operators.

About the Role

As the product manager overseeing our payment experiences, you'll lead the charge to make every SpotOn payment experience seamless, intuitive, and lightning fast. Whether a server is splitting a check, starting a tab, or fixing a payment error mid-rush, your work will make it easy and obvious.

You'll collaborate across disciplines to make payments feel effortless for staff and guests alike. You'll bring structure to complexity, empathy to design, and data to every decision.

What You'll Do

• Define the vision for fast, reliable, and flexible payflows across our products.
  
  
  • Partner with engineers and designers to simplify payment experiences end-to-end.
  • Enable restaurants to correct mistakes instantly and confidently.
  • Balance speed and reliability with technical reality—understanding how EMV, latency, and data flow shape the experience.
  • Use data and experimentation to continuously improve pay flow time, reliability, and satisfaction.
  • Communicate clearly across teams, translating complex systems into shared understanding.

Why It Matters

Every restaurant payment is a story of service, trust, and closure. You'll make sure that moment is fast, clear, and reliable every single time.

What You Bring

• 5+ years of PM experience, ideally in payments, hospitality tech, or consumer tech.
• Technical fluency—you can dive into system flows, APIs, and device behavior without losing sight of the guest experience.
• Strong analytical chops: comfortable with SQL, A/B testing, and defining measurable outcomes.
• A structured approach to solving problems—you bring frameworks to ambiguity.
• Clear communication that bridges technical and non-technical partners.
• Empathy for restaurant staff and the fast-paced world they live in.

Compensation:

• Our base pay range starts at $150,000 -$200,000 for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate's location and experience.

Benefits:

At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [email protected].

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an E-Verify company.