Inbound Call Center Scheduler
- Looking to get your foot in the door in the medical/health field? Are you great with people, goal-oriented, and enjoy making a difference in your community? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you!
- Employees are eligible to earn a $1,000 monthly bonus and
- Opportunity to work from home based off of individual performance each month.
- Paid Holidays and Time off
- provide excellent customer service to all patients calling in
- Answering phone calls
- scheduling appointments based on needs of patients and availability of providers
- assist in answering general inquiries from patients
- Listen to patients while applying our processes and procedures
- Looking for solutions to our patients’ challenges
- Dependable and able to be on time
- Positive Attitude
- Excellent professional verbal and written communication and listening skills
- Able to speak on the phone and provide excellent customer service
- Ability to recognize and be sensitives to patients' emotions
- Exceptional customer/patient service skills (Customer/patient focused attitude)
- Efficiently understand information and relay information back to the patient
- Ability to carry out written or verbal instructions
- Accurately enter patient information, data, and records into system
- Ability to work in fast paced, patient-focused environment.
- High school Diploma or equivalent
- Strong Computer Skills– Ability to maneuver within multiple computer systems at once
- Proficient in computer applications and software, including Microsoft Office
- Prior experience with Denticon or similar scheduling system
- Ability to multi-task, prioritize, and manage time effectively
- Organizational and time management skills
- Effective problem solving abilities
- Detail Oriented
- Prior Customer Service/ Call Center experience is strongly preferred but not required
- Bilingual (English/Spanish) a plus!
- Monday - Saturday
- 5 days a week (40 hours)
- 1 day off during the week to accommodate working on Saturday
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