Commercial Roofing Service Manager

Founded in 1986, Sterling Commercial Roofing, a Tecta America company, is the trusted choice for businesses across Northern Illinois, Eastern Iowa, and Southern Wisconsin. As the largest commercial roofing business in Illinois, we put people first—ensuring employee safety and delivering exceptional service and quality to our customers.

We are seeking a Commercial Roofing Service Manager for our Sterling IL office.

The Service Manager is responsible for leading and managing the Service Department. This role ensures the department operates in accordance with company safety standards, projects are completed on time and within budget, and exceptional customer service remains a top priority.

Job Functions

• Plan, organize, and establish objectives and goals for duties assigned
• Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
• Review estimates, inspections, letters, scopes, proposals and invoices for service work
• Monitor and teach subordinates
• Determine required staffing; hire and fire as needed within Tecta guidelines, working with HR representative to hire appropriately with OUP approval
• Review employees according to established Tecta policies
• Maintain open lines of communication with the customers, management and employees
• Liaison with all other departments as needed
• Determine/establish training of any kind that best fits the needs of the employees and the business model
• Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
• Develop and execute a departmental sales plan
• Ensure that customer service needs are being exceeded
• Assist in collection of past due accounts receivable for service related work
• Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
• Issue proposals for service related work
• Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
• Report monthly financials to the President
• Review performance of existing service personnel (field and office) on a regular basis
• Ensure that field personnel are fully trained in order to perform their job at a high level Schedule safety/ material/ procedure trainings as needed
• Review the daily service schedule
• Answer phones and e-mails as needed
• Meet with customers as needed
• Maintain the highest level of morale possible by example
• Perform other tasks or duties as assigned

Knowledge, Skills & Experience (Essential)

• Knowledge of and/or experience with all types of roofing
• Must be able to sell, estimate and develop new business
• Able to read blue prints and understand specifications
• Strong computer skills
• Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
• Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals
• Solid verbal, written, interpersonal and listening skills
• Ability to effectively read, interpret, and communicate instructions, correspondence, and contract documents, while interacting professionally with customers and employees at all levels of the organization.
• Respond to calls within 24 hours

Base salary starting at $90,000 depending on experience.

Sterling Commercial Roofing, a Tecta America Company, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.