On-Call Banquet Server (190268)
- Reports to work on time - properly attired and groomed.
- Performs set up using clean linen, silverware and glassware appropriate to the menu being served and in accordance with hotel standards.
- Performs service correctly, adhering to the service rules of the hotel in accordance with instructions given by the Banquet Manager and Captains.
- Performs clean up in a professional manner. Carefully separates glassware, china and tableware from the table and properly transports these items to the kitchen, as well as returning soiled linen and skirting to the laundry.
- Performs assigned side jobs daily, including filling of salt and pepper shakers, sugar bowls and stocking of mis-en-place and proper linens and skirting.
- Reports all incidents, accidents or unusual customer requests to the Captain or Banquet Manager in order to provide an immediate response to such requests.
- Knowledgeable of hotel services and departments in order to interact with guests.
- Performs all job related tasks with the utmost concern for equipment and safety for her/himself and fellow workers.
- Maintains a cooperative, professional style with supervisors and fellow workers.
- At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
- Perform other duties, tasks and special projects as assigned.
- Ability to multi-task
- Ability to be a team player
- Ability to maintain confidentiality of all employees, guests and hotel information
- Capability to answer all phone calls using the proper phone etiquette of Hotel InterContinental Standards
- Ability to think clearly, quickly and make concise decisions.
- Ability to prioritize, organize and follow-up.
- Ability to work well under pressure.
- Ability to focus attention on details.
- Must be able to maintain a highly positive and friendly image that will reflect well on hotel's overall appearance.
- Excellent organizational and communication skills.
- Must be conscious of culture differences.
- Minimum One to two years as restaurant server, preferably fine dining.
- Ability to lift and balance heavy trays of food, service-oriented, friendly, speak English.
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