Account Operations Supervisor
- Work closely with client, agency partners and internal teams to understand campaign objectives, driving the coordination and delivery of monthly National campaigns.
- Leverage the back-end ERP database for a variety of activities supporting the operation of the account. Activities include maintaining product catalog, creating item records, maintaining client profiling, and campaign program data.
- Assist with determining production quantities, element versions, developing project timelines, and preparing distribution orders using the profile database.
- Coordinate the collection of data, validating implementation and accuracy of information input into the database; analyze data to identify inconsistencies/issues in reporting.
- Lead building, tracking and reporting of kit distributions.
- Work closely with internal departments including Account Services, Production, Client Services, Warehousing and Finance. Providing back-up support for cross-functional teams.
- Assist with the development and maintenance of a newly launched campaign management platform.
- Field day-to-day inquiries from Client, Agency partner or IMS Manager.
- Be responsive to client requests and needs. Provide thoughtful, concise, well-written, consistent communication.
- Oversee, understand, and manage inventory and field portals to ensure clients have an accurate understanding of items and item levels available.
- Collaborate with internal and external teams to maintain a systematic process flow involving integration with multiple manufacturers, warehouses, transportation groups, and billing departments.
- Use IMS reporting tools to gain insight on key trends like inventory usage, shipment details, and spend data. Use reporting tools to proactively spot and troubleshoot potential issues.
- Assist in various special projects as assigned by Manager.
- Work with the team to evolve and drive continuous process improvements.
- Deliver executional excellence and first-in-class service to clients.
- Demonstrate strong problem-solving skills.
- Some travel required.
- Bachelor’s degree or equivalent experience with a proven history of career progression.
- 2-4+ years of experience in client service, account management, or similar customer-oriented environments.
- Ability to prioritize and manage multiple projects simultaneously, independently, efficiently and under tight deadlines.
- Excellent organization, communication and interpersonal skills, with the ability to work both independently and in a team.
- Critical thinking, strong analytical skills and problem-solving ability.
- Ability to maintain professional demeanor under pressure.
- Proficiency in Microsoft Office Suite products (Adobe, Word, PowerPoint and Excel - advanced Excel skill is a plus).
- Ability to formulate, build and run queries within data analytics platforms.
- Fundamental knowledge of print and/or branded merchandise production.
- Online survey and data insights experience with Power BI or similar platforms.
- Comfortable working in Salesforce or similar platforms to organize, maintain, and analyze data efficiently.
- QSR, Retail and/or CPG experience.
- Competitive salary
- Medical, dental, vision, and 401(k) with match
- Generous PTO policy
- Robust peer recognition program
- Training and development opportunities
- Commitment to growing and enhancing our organizational culture
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