IT Intern
- Provide technical support to end users for hardware, software, network, and peripheral-related issues via in-person, phone, and ticketing systems.
- Diagnose, troubleshoot, and resolve common desktop, laptop, printer, and mobile device issues; escalate complex problems to senior IT staff as needed.
- Assist with imaging, configuration, deployment, and inventory tracking of computers and mobile devices.
- Support user account provisioning, password resets, access permissions, and onboarding/offboarding processes in accordance with IT policies.
- Assist with maintaining and updating IT documentation, knowledge base articles, and standard operating procedures.
- Support IT asset management, including tagging, tracking, and auditing hardware and software inventory.
- Maintain confidentiality and comply with company security standards and best practices.
- Support troubleshooting and repairs for desktop computers and laptops
- Collaborate effectively with IT team members and cross-functional departments to ensure smooth technology operations.
- Participate in special IT projects such as system upgrades, migrations, rollouts, and process improvements.
- Handle various on-site duties as assigned
- Maintain punctuality and adhere to attendance standards
- Follow all company policies and procedures
- Perform additional tasks as directed by management
- High School diploma or equivalent is required.
- Pursuit of a Bachelor’s degree in Information Technology, Management Information Systems, or a related field is required.
- 1-2 years of customer service experience is highly preferred.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Basic understanding of computer hardware and software
- Proficient in database management
- Able to perform basic troubleshooting
- Technical aptitude with a willingness to learn new technologies
- Knowledge of Android and Apple smartphones
- Familiarity with Microsoft 365 applications (Outlook, Teams, Word, Excel, SharePoint).
- Strong desire and drive to expand technical skills
- Excellent customer service abilities
- Exceptional attention to detail
- Ability to work both independently and collaboratively within a team environment
- Strong time management skills and ability to meet deadlines.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Excellent problem-solving and analytical thinking
- Skilled in gathering and analyzing information
- Demonstrated initiative, resourcefulness, and willingness to take ownership of tasks.
- Must have a valid state driver’s license, reliable transportation and satisfactory driving record.
- Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation (Illinois employees only).
- Sitting
- Standing
- Finger Dexterity
- Talking
- Hearing
- Vision
- Full mobility of wrists and fingers
- Bending
- Stooping
- Kneeling
- Reaching above head
- Walking
- Crawling
- Lifting above 50 pounds
- Carrying above 25 pounds
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