SOC / NOC Team Lead

SOC NOC Team Lead (on-site)

Aqueity is looking for a hands-on and technically strong SOC / NOC Team Lead to join our team. This role is responsible for leading day-to-day security and network operations, ensuring timely incident response, service reliability, and high-quality client outcomes. The SOC / NOC Team Lead provides technical leadership to analysts and engineers, serves as an escalation point for complex issues, and partners closely with Service Management, Engineering, and Client Success to ensure operational excellence.

Responsibilities

• Provide day-to-day guidance and oversight to SOC/NOC Analysts

• Serve as the primary escalation point for technical issues and incident response

• Monitor ticket queues to ensure SLAs and client expectations are consistently met

• Mentor and train junior analysts to support skill development and career growth

• Collaborate with management on performance reviews and team development plans

• Analyze and respond to threats using various security platforms (EDR, SIEM, firewalls, etc.,)

• Lead triage, investigation, and documentation of security incidents and events

• Manage and troubleshoot a variety of security and network devices

• Coordinate root cause analysis and recommend preventive measures for recurring issues

• Monitor and analyze various security alerts, logs, and events to identify potential security incidents

• Develop a response plan that outlines steps to mitigate the impact of incidents

• Prioritize incidents based on potential impact, urgency, and severity

• Coordinate response activities of various teams within the organization

• Communicate with stakeholders throughout the incident response process

• Analyze and identify any gaps or weaknesses in the organization’s security posture and make recommendations for improvements

• Train and develop other team members to effectively respond to security incidents

• Ensure all incident response activities comply with relevant regulations, standards and policies and all necessary reporting and documentation is completed accurately and on time

• Serve as senior point of contact for client escalations and complex support issues

• Maintain clear and professional communication with clients regarding incident status and resolutions

• Ensure accurate and timely documentation in the ticketing system and knowledge base

Process Improvement Documentation:

• Enforce adherence to MSS policies, processes, and best practices
• Identify gaps or inefficiencies in SOC/NOC workflows and propose enhancements
• Contribute to internal documentation, SOPs, and process playbooks

Cross-Functional Collaboration:

• Work closely with Professional Services and Client Success teams to ensure alignment on delivery of services
• Support onboarding of new tools, clients, and technologies into the SOC/NOC environment

Skills & Abilities

Technical:

• Solid understanding of networking concepts (TCP/IP, firewalls, DNS, VPN)
• Excellent communication skills, both verbal and written
• Exceptional critical thinking, troubleshooting, and decision-making ability
• Ability to coach and influence others in a collaborative and respectful way

Leadership & Soft Skills:

• Strong leadership presence with excellent interpersonal and team-building skills
• Experience supporting or managing ConnectWise tools preferred
• Familiarity with ticketing systems, change management, and ITIL processes
• Hands-on experience with EDR, SIEM, IDS/IPS, and other cybersecurity tools

Education & Experience

• Associate degree or equivalent in Information Security, Networking, Engineering, or related field
• 2+ years’ experience in a SOC, NOC, or IT services environment
• 1+ year of experience in a team lead, incident responder, or mentoring capacity strongly preferred

What We Offer:

• Competitive salary based on experience
• Health, dental, and vision insurance
• Performance-based bonuses and incentives
• Supportive and collaborative work culture
• Professional growth and advancement opportunities
• On-the-job training and mentorship