Field Service Engineers CT
Job Description
Our client is a leading manufacturer of advanced CT scanners. They are looking for several Field Service Engineers to grow their US operations. These are permanent, full-time W2 roles with frequent travel.
The ideal candidate willa. have 4-5 years of technical support or a related customer-facing role, with at least 2 years in a technical role in a global company.
b. be willing to travel overseas for system training
c. have an Engineering degree in a relevant area or proven experience in a similar position Advantage:
a. Excellent analytical and problem-solving skills.
b. Willing to work flexible hours as requested to cover continental US time zones.
c. Provide effective service in a timely manner.
d. People person who enjoys customer interaction and getting customers excited about the company solutions.
e. Team player with exceptional communication skills who loves working with people of all kinds. The candidate is expected to:
a. Provide leadership for technical support to the US service teams, including troubleshooting, devising workarounds, and escalating complex investigations of system issues in the field.
b. Lead root cause investigation, troubleshooting, and investigation of field service issues using multiple tools and datasets and by working directly with the Global Service Team for problem resolution.
c. Lead field installation for US sites through on-site and remote support. Provide ongoing installation training and feedback.
d. Train field engineers, both by lectures and hands-on.
e. Support customer complaint handling and be able to record the complaints in the CRM system.
f. Ability to write and provide feedback for technical service instructions.
g. Maintain and constantly improve self-knowledge and system technical knowledge
Recommended Jobs
Optometrist
Job Description Job Description Salary: 135k-200k w/bonus Experienced ODs and New OD Graduates are encouraged to apply. Clarendon Vision Development Center, nestled just 20 miles from the…
HVAC Controls Pre Sales Engineer, GCOE
Build your best future with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, p…
Line Cook
BIÂN is a private members club with a foundation in wellness. The Restaurant at Bian is looking for hospitality professionals who want to be part of an enlightened team of forward thinkers. POSITI…
Transportation Project Manager
Job Details: Transportation Project Manager – Chicago, IL Join a growing engineering team leading the design and delivery of transportation infrastructure projects. This hybrid role offers the …
Dispatcher
Job Description Job Description Description: Cartage Xperts is a trusted logistics partner in the temperature-controlled pharmaceutical freight industry. We specialize in secure, compliant, …
Sales Consultant Part Time to Full Time Opportunity
Job Description Job Description Benefits: Employee discounts Paid time off Training & development We are always looking for Top Notch People for a positions in Appliance, Furniture a…
Labor & Delivery Technician-Delnor L&D Part Time Nights
The salary range for this position is $24.29 - $35.22 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positi…
Registered Nurse (RN)
Job Description Job Description Are you looking for a home care job where you can make a difference in people’s lives? Do you want to work for a home care agency that truly cares about you? That’…
Machine Operator - Screening 1st shift days
Job Description Job Description Description: 1st shift schedule is 7:00 a.m. - 3:30 p.m., Monday - Friday. Overtime will likely be available during the week, as well as half days on Saturdays. …
Sales Coordinator - Marine Sales
Mitsubishi Turbocharger and Engine America is looking for a skilled Sales Coordinator to join our Sales Marine team in Itasca, IL. The Sales Coordinator to support the day-to-day operations of the M…