Dynamics 365 CE Solution Architect - Chicago, IL

Role Name: Dynamics 365 CE Solution Architect
Location: Chicago, IL (Hybrid)

Duration: 12 Months

JD:
Solution Architecture & Design
Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals.
Define and implement scalable, secure, and extensible CRM architecture.
Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write.
Platform Modernization & Customization
Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations.
Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate.
Enable out-of-the-box features and extend capabilities using custom development where needed.
Integration & Data Flow
Design and implement integrations with:
Shopify, Espresa, Paymentech, SendGrid
Databricks Lakehouse for Pet Registry and Microchip Registry
Microsoft Dataverse and Customer Insights
Ensure real-time data synchronization and robust API-based integrations.
AI & Customer Experience Enablement
Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
Enable data-driven insights through integration with Dataverse and Power BI.
Collaboration & Delivery Support
Work closely with enterprise architects, functional leads, and development teams to ensure cohesive delivery.
Provide technical leadership and mentorship to CRM developers and integration specialists.
Participate in code reviews, solution validation, and performance tuning.

Required Skills & Experience:
10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE.

Expertise in:
D365 Sales, Customer Service, Power Platform
Azure Integration Services, Dataverse, Dual-write
Plugin development, JavaScript, Power Automate, and custom connectors
Experience in large-scale CRM implementations and data migrations.
Strong understanding of enterprise integration patterns and cloud-native architecture.

Preferred Qualifications:
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
Experience with Databricks, Microsoft Copilot, and Customer Insights
Familiarity with IPPD 365 or similar delivery frameworks

Expected Outcomes:
A robust, scalable, and integrated CRM platform supporting B2B and B2C operations
Seamless data flow and real-time synchronization across enterprise systems
AI-enabled customer engagement and data-driven decision-making
High-quality, maintainable technical solutions aligned with business goals.

Best Regards,

Vishal

[email protected]

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