REMOTE - Client Service Manager

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service. Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How you\'ll make an impact

Members of the Gallagher Select Client Service Team (CST) focus on building out custom solutions geared toward our small business clients, and our service model is specifically designed to support these clients’ special needs. The CST works with a variety of clients across many business backgrounds and thrives in a team environment. This role involves remote work from home and is suitable for self-starters who prefer to work remotely. If so, CST is a fit for you.

CST teammates are accountable for delivering high quality and efficient service to external clients through day-to-day account management of an assigned group of accounts that are similar in size with relatively simple to moderately complex needs. This role reports to one of the Center's Client Service Supervisors. Teammates contribute to client retention, client satisfaction, client growth, enhancing AJG's value to our clients and prospects, achieving operating/margin targets, business referrals, and fostering a culture of performance and continuous improvement. You’ll manage renewals on an assigned group of accounts each month, while building, solidifying, and expanding relationships with existing clients by providing exceptional ongoing care. Teammates ensure the best possible solutions are delivered to the client in a high-quality and timely manner, including existing business and driving the sale of additional services and lines of coverage via referrals to Gallagher partners.

The CST is open Monday through Friday from 9:00am – 7:00pm central time. This position is a 40-hour work week, 8 hours per day.

Remote work eligible. #Remote #LI-LO1

About You

Required Skills and Qualifications:

• Bachelor's degree with 1+ years client service and insurance experience OR High School diploma/GED with 3+ years client service and insurance experience
• Active Property and Casualty license
• Dependable Internet access
• Ability to balance inbound phone calls, tasks, and emails
• Comfortably builds rapport over the phone and engages clients in consultative discussions
• Effectively manages and balances multiple and sometimes competing priorities
• Strong written and verbal communication skills

Preferred:

• EPIC experience
• Proficiency in using technology (Microsoft Office, etc.) as a tool to maximize productivity and quality
• Scheduling flexibility

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

We value inclusion and diversity (I&D) as a core part of our business. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, disability, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.