Lead Maintenance Technician - Multifamily
- Empowerment: We provide clear direction, share knowledge, and support one another so every team member has the confidence and tools to succeed.
- Integrity: We lead with consistency, accountability, and professionalism, upholding ARTISAN’s standards, policies, and commitments in everything we do.
- Compassion: You approach residents and team members with empathy and respect, recognizing the challenges that transitions can bring and supporting others with patience and understanding.
- Stewardship: We take pride in protecting ARTISAN’s assets, reputation, and resources through thoughtful decisions, strong performance, and attention to detail.
- Community: We build trust, collaborate openly, and create a sense of belonging — fostering a culture where people feel connected, supported, and proud to be part of ARTISAN.
- Perform hands-on maintenance duties including troubleshooting, diagnosing, repairing, or replacing:
- HVAC systems (split systems, heat pumps, PTACs)
- Appliances
- Electrical and plumbing systems (including water heaters)
- Building elements (floors, walls, ceilings, doors, windows, roofing, siding, etc.)
- Complete resident work orders in a timely, courteous, and professional manner.
- Participate in the on-call emergency maintenance rotation and ensure proper response protocols are followed.
- Assist in maintaining curb appeal and community standards through exterior and grounds upkeep.
- Support property readiness by participating in apartment turnovers, inspections, and make-readies.
- Help implement preventive maintenance schedules to extend equipment life and minimize breakdowns.
- Maintain safety procedures, proper storage of tools/equipment, and adherence to OSHA and EPA standards (especially regarding pool/spa maintenance and refrigerant handling).
- Provide informal guidance and support to maintenance team members; offer troubleshooting tips, share best practices, and help new team members onboard and learn the Artisan way.
- Coordinate with the Community Manager or Director of Maintenance Operations on vendor oversight and supply needs, as requested.
- Maintain accurate logs and inventories of tools, parts, and maintenance activities.
- Lead by example in following Artisan policies and procedures, Fair Housing, ADA, and other regulatory standards.
- Participate in Artisan-led training and development programs.
- Oversee team of 2-3 Maintenance Technicians, sharing maintenance workload and coaching as needed.
- 5+ years of experience in multifamily or similar maintenance environment preferred.
- EPA Universal or Type II Certification preferred.
- CPO (Certified Pool Operator) certification, or willingness to obtain.
- Ability to mentor and lead by example, with strong communication and troubleshooting skills.
- Proficiency with hand and power tools; capable of lifting 50+ lbs., working on ladders, and in varying conditions.
- Organized, self-motivated, and solution oriented.
- High school diploma or equivalent.
- Proven experience as maintenance technician.
- Basic understanding of electrical, hydraulic, and other systems.
- Knowledge of general maintenance processes and methods.
- Working knowledge of tools, common appliances, and devices.
- Preference for candidates with desired certifications: CAMT, boiler license, EPA, CPO, electrical, plumbing, first aide, etc.
- Ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other community systems.
- Basic computer proficiency preferred.
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