Service Department Manager

No Plumbing Experience Required!
Evanston / North Shore, IL
Up to $115K + Quarterly Bonus + Amazing Benefits

Lead. Inspire. Grow. Make a Difference.

At American Vintage Home , we do not just fix homes—we create WOW experiences. We’re the trusted heating, cooling, and plumbing experts serving Evanston, Wilmette, Winnetka, and the greater North Shore, and we are proud to deliver unparalleled service.

Our success starts with our people. That is why we live by our core values every day:

• Act with INTEGRITY
• HELP Each Other Thrive
• Create a “WOW” Experience
• Pursue GROWTH and Knowledge

Now, we are looking for an enthusiastic, people-focused Service Manager to lead our small, but growing Plumbing Department . If you are a natural leader, mentor, and motivator who loves developing others and driving results, this is your chance to build a career you can truly be proud of.

Why This Role Is Special

• No plumbing experience required — we are looking for leadership, not licenses.
• You will have a real impact on technicians’ careers, customer satisfaction, and company growth.
• Strong compensation, industry-leading benefits, and a culture that genuinely supports work-life balance.

What You will Do

• Design, oversee, and continuously improve our plumbing service and installation programs.
• Lead, train, mentor, and inspire plumbing technicians, apprentices, and sales staff.
• Create personalized career development paths and training plans.
• Identify skill gaps and provide hands-on support and solutions.
• Help develop training programs and materials.
• Interview and hire new technicians alongside our recruiting team.
• Support sales efforts with system design, layouts, and material selection.
• Conduct home visits, prepare proposals, and present solutions to customers.
• Ensure tools, equipment, and shop standards are properly maintained.

What We Are Looking For

• Previous management, training, or teaching experience preferred.
• Strong leadership, initiative, creativity, motivation, and patience (lots of it!)
• Excellent communication skills—written and verbal.
• Organized, proactive, and comfortable multitasking.
• Experience facilitating training programs is a plus.
• Comfortable using Windows, Word, Excel, and PowerPoint

Compensation & Benefits

• Salary up to $115,000 + Quarterly Bonus
• 100% company-paid Health, Dental & Vision (90% for family)
• Competitive pay with performance-based incentives
• Paid time off, holidays, and your Birthday off
• 401(k) with company match
• Life insurance
• Company-paid uniforms
• A schedule that supports work-life balance

Ready to Lead with Purpose?

If you are driven to help others grow, love building teams, and want to work for a company that truly invests in its people, American Vintage Home is the place for you.

Apply today and help us continue delivering WOW experiences—one home and one team member at a time.