Route IT Technician

Bilingual in Spanish will put you on Top of our list!

The Field Service Technician will be responsible for providing on-site client installation, repairs, and maintenance of their equipment.

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Job Responsibilities:

• Complete installations and provide support at client locations (small local businesses) in Chicago, 60 miles radius suburbs.
• Hands-on and field-based work with over 90% of time spent on route. (Gas reimbursement is provided)
• Scheduling b2b appointments for software or hardware placement or updates, meeting existing customers and partners at their or potential locations.
• Diagnose, troubleshoot and resolve Microsoft Windows / UNIX hardware and software problems
• Install and configure new PC hardware and software on desktops, ATM, amusements devices, laptops and peripherals such as phones, printers, external drives and other related hardware
• Develop, prepare, tests and deploy hard drive images and be capable of supporting users in a virtual desktop environment.
• Perform basic computer wired and wireless network troubleshooting
• Develop, document and effectively communicate job processes, procedures and techniques
• Maintain proficiency in PC technical fields of expertise
• Maintain a high level of proficiency in using help-desk systems and tools
• Track and maintain equipment inventories
• Test new hardware and software
• Deliver device, instruct and visit clients - BE ON CALL

Our ideal candidate:

• Has extensive repair/fix hardware hands-on experience
• Experienced with software installations
• Must own a car and have a valid Driver’s License.
• Did Field work in a past assisting small local businesses
• Is able to lift or move around some heavy machines/kiosks/devices if needed
• Is comfortable with being on route 90% of the time
• Is able to build strong relationships with the customer and display excellent communication skills
• Is knowledgeable about all safety requirements

*In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.