Customer Service Representative - Customer Projects
LaSalle Network has partnered with a leading manufacturer of sustainable, high-quality flexible packaging solutions.
They are looking for an outgoing and detail oriented Customer Service Representative to join their growing company.
This team member, would serve as a primary administrative and communication link between customers and internal teams. This role focuses on accurate order entry, documentation, tracking, and reporting while providing timely, professional customer communication. Customer Service Responsibilities- Serve as a primary point of contact for customers regarding order status, documentation, and general inquiries from purchase order receipt through delivery of finished product
- Accurately enter customer orders, updates, and changes into the enterprise resource planning (ERP) system and generate order confirmations
- Retrieve, track, and maintain signed order confirmations and Terms and Conditions of Sales
- Track customer artwork submissions and approvals, ensuring information is documented and communicated clearly
- Monitor order progress and proactively communicate updates, delays, or required actions to customers and internal stakeholders.
- High school diploma or GED required.
- Minimum of two years of customer service or administrative support experience.
- Strong attention to detail with the ability to accurately enter, review, and maintain data across multiple systems.
- Demonstrated ability to manage a high volume of data entry, emails, and documentation while meeting deadlines
- Experience using enterprise resource planning (ERP) systems.
- Prior experience in manufacturing, production support, or order processing environments.
- Exposure to reporting, metrics tracking, or inventory-related administrative work.
Key Details:
- Compensation: $19-$20/HR
- Benefits offered: Medical, Dental, Vision
- Location: Batavia, IL
- Hours: Monday–Friday, 8:00 a.m.– 4:30 p.m.
Jessica McCourt
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