Multi Unit Manager

Dunkin' Donuts - Wilmette
Wilmette, IL

Description

If you’re ready to take your career to the next level with a company that is rapidly growing, then we have the opportunity that you’ve been looking for.

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-6 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive results through continuous employee coaching, training, and sales and profit growth. They are also responsible for providing strong, positive leadership to his/her team to deliver

Friendly guest experiences, serve the Freshest products, run the cleanest restaurants, and provide the Fastest service. They are responsible for working with Restaurant Managers to oversee all aspects of the daily operations of the restaurant.

Requirements/Responsibilities

Guest Focus: Displays a sense of urgency with guests. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through. Resolves guest concerns by following Brand recommended guest recovery process. Ensures that guest requests-to-be contacted complaints are resolved in with 24 hours of receipt.

Passion for Results: Sets and maintains high standards for self and others, acts as a role model. Consistently meets or exceeds goals. Sets, prioritizes and maintains focus on important activities. Reads and interprets reports to establish goals and deliver results. Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results.

Problem Solving and Decision Making: Identifies and resolves issues and problems. Uses information at hand to make decisions and solve problems; includes others when necessary. Identifies root cause of a problem and implements a solution to prevent from recurring. Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence Develops and maintains relationships with team. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments. Encourages collaboration and teamwork. Leads others; negotiates and takes effective action.

Building Effective Teams: Identifies and communicates team goals. Monitors progress, measures results and holds others accountable. Creates strong morale and engagement within the team. Accepts responsibilities for personal and team commitments. Recognizes and rewards employee’s strengths, accomplishments and development. Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources.

Conflict Management: Seeks to understand conflict through active listening. Recognizes conflicts as an opportunity to learn and improve. Resolves situations using facts involved, ensuring consistency with policies and procedures. Escalates issues as appropriate. Developing Direct Reports and Others. Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills. Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly. Provides challenging assignments for the purpose of developing others. Uses coaching and feedback opportunities to improve performance. Identifies training needs and supports resources for development opportunities.

Developing Direct Reports and Others: Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills. Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly. Provides challenging assignments for the purpose of developing others. Uses coaching and feedback opportunities to improve performance. Identifies training needs and supports resources for development opportunities

Business and Financial Acumen: Understands guest and competition; translates and applies own expertise to address business opportunities. Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change. Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals. Understands, analyzes and communicates the key performance/profit levers and manages to these measure.

Leading with Vision: Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization. Drives a clear vision or sense of purpose and clearly communicates to the team. Links mission, vision, values, goals and strategies to everyday work

Special Instructions

Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Posted 2025-11-26

Recommended Jobs

Finishing Production Supervisor

Graphic Packaging International, Inc.
Centralia, IL

Supervises and facilitates the day-to-day shift activities of team. Utilizes knowledge and experience, providing training to team members. Responsible for their individual performance. Oversees sch…

View Details
Posted 2025-07-27

Senior Consultant

Ricondo & Associates, Inc.
Chicago, IL

Ricondo is seeking a Senior Consultant to join our team of talented aviation consultants in one of our offices located in Chicago, Denver, Dallas, Seattle, Miami, or Orlando. Ricondo team members ar…

View Details
Posted 2026-01-06

Product Manager - Fruits and Vegtables

Batory Foods
Rosemont, IL

At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success …

View Details
Posted 2025-11-25

VMC Operator

Acara Solutions
Addison, IL

Acara Solutions is looking for a VMC Operator B for one of our clients in Addison, IL. This position is Temp to hire, however the client will consider direct hire. Salary range $24.00-35.00/hour…

View Details
Posted 2026-01-12

Assistant United States Attorney - Criminal

US Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys
Springfield, IL

Summary This announcement will be used to fill one Criminal Assistant U.S. Attorney position in the Central District of Illinois. As needed, additional positions may be filled using this announ…

View Details
Posted 2026-01-12

Electrical Engineer

SGS Consulting
Illinois

Job Responsibilities: RF Circuit and Communication: Extensive background in RF circuit design and wireless communication theory essential for driving innovative solutions. Design Expertise: Pro…

View Details
Posted 2025-11-14

Warehouse Associate

Minooka, IL

WHAT AWAITS YOU. Performs daily operational tasks assigned by RDC management staff, maintaining a level of performance that meets or exceeds the requirements of the assigned department. Complet…

View Details
Posted 2026-01-08

Client Services Representative

Carriage Animal Hospital
Lombard, IL

Carriage Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a client service Repres…

View Details
Posted 2025-12-15

Certified Nursing Assistant (CNA) (Columbia)

Nexus at Columbia
Columbia, IL

Join us at the Nexus of compassion and care. Certified Nursing Assistant (CNA) Responsibilities: As a certified nursing assistant (CNA), you will assist with lifting, turning, moving, positioni…

View Details
Posted 2026-01-03