Lead Coordinator, Group Tours and Customer Visits - Events Planning

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.

Job Title: Lead Coordinator, Group Tours and Customer Visits Events Planning

Location: Moline, IL, 61265

Duration: 24 Months

Job Type: Temporary Assignment

Work Type: Onsite

Visa sponsorship is not available, now or in the near future, for this position.

Job Description:

• Ensures that excellent customer service is given to visitors and customers interested in learning about the company and the equipment it produces resulting in the best possible client experience.

Duties:

• Coordinates and plans all factory tours.

• Prepares tour guide work schedules ensuring appropriate number of tour guides are available for scheduled tours.

• Compiles data necessary to prepare files or create standard and special reports using defined formats.

• Performs office administrative duties including correspondence invoicing filing bill payment and reporting.

• Acts as the Company representative during factory tours and events.

• Trains tour guides on tour routes and appropriate information to provide guests.

• This position may require driving.

Responsibilities:

• Coordinates and plans all factory tours for enterprise facilities.

• Partners with on-site tour team and security to confirm factory tours.

• Completes vetting process for all tour requests.

• Manages tour coordination procedure and policy within Cvent platform

• Provide tours at world headquarters for VIP guests

• Provide event support and coordination for local headquarters events and conference rooms

• Event liaison between Cvent builder and stakeholders

Skill Set Requirements:

• Project coordination experience

• Excellent Communication Skills: Ability to convey information clearly and effectively to diverse audiences.

• Public Speaking: Comfort and confidence in speaking before groups of people

• Customer Service Orientation: Ability to address inquiries and resolve issues efficiently and politely.

• Ability to multi-task and work in a fast-paced environment

• Adaptability: Flexibility to handle unexpected situations or changes in tour plans.

• Organization and Time Management: Efficiently manage tour schedules and ensure timely completion of tours.

What sets you apart:

• Previous client experience

• Experience with Cvent event management platform

TekWissen Group is an equal opportunity employer supporting workforce diversity.