Lead AI/ML Chatbot Developer

Position: Lead AI/ML Chatbot Developer
Location: Chicago, Illinois
Duration: Contract
Job ID: 174053
c2c or W2 - Hybrid role

Key skills per HM:
• Experience in building Payment solutions on Mobile App & Web Apps for Digital channels- Inapp, Web, SMS messaging such as RCS and Apple business chat
• Experience in developing interfaces and APIs to manage Payments through multiple payment gateways
• Experience in program planning for a solution from build to deployment coordinating with 3rd party solution providers to track dependencies and manage delivery schedule
• Experience with Netomi & LivePerson SaaS solution will be plus

Job Overview:
The Developer III will play a pivotal role in designing, developing, and implementing web solutions that enhance user engagement and functionality. This position requires a strong understanding of web design, responsive design, cross-browser compatibility, page optimization, search engine optimization, and development/testing. The ideal candidate will work in an Agile/Scrum delivery model and collaborate with various teams to deliver high-quality solutions.

Responsibilities:

• Lead design solutions, solution blueprints, and hands-on coding for Conversational AI, chatbot/web chat solutions, and cloud-native web applications.
• Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define technical deliveries.
• Drive integration of voice and web-based channels with back-end systems, APIs, and analytics platforms.
• Coordinate with cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
• Design and architect API integrations between internal platforms, external systems, and cloud services.
• Develop web applications and sites that engage and retain visitors.
• Provide guidance on industry best practices, guidelines, and governance for web applications and websites.
• Manage requirements for cross-browser compatibility and page optimization.
• Collaborate with Quality Assurance to ensure end products are delivered with quality outcomes.
• Perform benefit analysis for IT solutions and make recommendations for technology direction.
• Maintain knowledge of industry trends and developments in web application technologies.
• Supervise and direct staff as assigned, including participation in recruiting and performance reviews.

Qualifications:

• Bachelor's Degree in Computer Science, Engineering, or equivalent.
• 8+ years of hands-on technical experience in Contact Center CX platforms.
• Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
• Solid technical understanding of cloud platforms (AWS, Azure, GCP), APIs, CI/CD, web technologies, and DevOps practices.
• Mastery of modern web technologies including HTML5, CSS3, JavaScript, and JS frameworks (e.g., jQuery, Angular.js).
• Knowledge of responsive web design, fluid layouts, and mobile interfaces.
• Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps).
• Excellent communication, leadership, and documentation abilities.
• Knowledge of APIs, JSON, XML, and OAuth.
• Experience with programming languages such as Node.js and Python.
• Familiarity with CI/CD pipelines, DevOps, and version control tools like Git.
• Knowledge of customer journey mapping, persona design, and voice UX best practices.
• Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutions.
• Nice to have: Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock).
• Experience in Conversational AI domains and AI/ML-based initiative rollouts.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $65 - $70

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at [email protected]

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