Digital Printing Systems Support Technician

Do you love solving complex problems and seeing the result print perfectly?

If diagnosing electromechanical systems, traveling to new places, and delighting customers sounds exciting, you’ll feel at home at swissQprint America. We design and build high-precision UV LED flatbed and roll-to-roll printers—and we’re looking for a technician who thrives on challenge and variety.

Imagine this

In the morning, you’re on-site bringing a new wide-format printer online—calibration, testing, and operator coaching included. Later in the week, you’re back in Elgin, IL, refurbishing a trade-in unit and ensuring our demo printers are show-ready. When you’re not traveling, you’re on the hotline helping customers via phone, email, or TeamViewer, turning downtime into up-time.

What you’ll do

• Install, service, and maintain UV flatbed and roll-to-roll printers across the U.S. (travel ~40%–75%)
• Own your travel arrangements—and keep any rewards points or benefits
• Provide remote support when not in the field
• Refurbish trade-in machines; maintain demo equipment at our Elgin, IL office
• Partner with 2nd-level support and engineering in Switzerland to improve our printers
• Complete service documentation, process steps, and reporting
• Pursue ongoing training to build and maintain technical mastery

What makes you successful here

• Customer-first mindset: You anticipate needs and exceed expectations
• Resilient and resourceful: You bounce back quickly and find solutions
• People skills: You communicate clearly and build trust
• Organized and focused: You manage time and priorities effectively
• Accountable and team-oriented: You own outcomes and collaborate well

Background we value

• Strong mechanical and electrical background
• Experience installing/servicing printers is a plus
• Excellent written and verbal communication
• Team player who contributes to a positive culture
• Based near Elgin, IL, or willing and able to relocate
• Valid driver’s license
• Comfortable with Microsoft Word, Excel, and Outlook

Your toolkit

• Mechanical troubleshooting
• Electrical systems diagnostics and repair
• Electrical troubleshooting
• Industrial automation troubleshooting
• Maintenance and repair of complex machinery
• Industrial electrical experience
• Field service readiness

Why you’ll want to join

Our brand is built on integrity, quality, and going above and beyond. You’ll join a team that collaborates closely—across the U.S. and with our colleagues in Switzerland—to deliver service that sets the standard in the digital printing industry.