Help Desk Associate

Help Desk Associate

JOB-10045834

Anticipated Start Date

2/16/2026

Location

Knoxville, TN

Type of Employment

Contract Hire

Employer Info

Client is a global leader in subsea, onshore/offshore and surface projects, providing engineering, procurement, and construction services.

Job Summary

The Help Desk Associate Provides first-line and onsite technical support to internal users by diagnosing and resolving hardware, software, network, and mobility issues. Supports IT service management processes, follows established procedures, and assists with technology rollouts to improve system performance and user experience. Contributes to efficient operations through effective incident resolution, documentation, and continuous process improvement.

Job Description

• Provides 24x7 first-line support for IT services, responding to requests and incidents, troubleshooting issues, and assisting with the rollout of new technologies and services.
• Diagnoses and resolves hardware, software, network, and collaboration-related issues to ensure smooth IT operations.
• Maintains and troubleshoots local IT infrastructure, network, and collaboration services, including computer hardware, peripherals, and VC equipment.
• Follows standard operating procedures for IT request and incident services and contributes to improved incident resolution and customer service standards.
• Assists with IT Service Management processes, including defining data requirements, establishing metrics and reports, and supporting performance analysis and decision-making.
• Identifies, diagnoses, and resolves mobility and wireless service issues for devices such as cell phones, tablets, and enterprise mobility management services,

Skills Required

• Strong troubleshooting and problem-solving skills for IT infrastructure, applications, networks, and collaboration services.
• Knowledge of IT Service Management processes and industry standards.
• Ability to deploy and maintain end-user hardware and software, including desktops, laptops, peripherals, and mobile devices.
• Familiarity with mobility and wireless technologies and enterprise mobility management.
• Strong communication skills, both verbal and written, for interacting with internal users and teams globally.

Education/Training/Certifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Relevant certifications such as ITIL, CompTIA A+, Microsoft, or other industry-recognized IT certifications are a plus.

GAS Global Services LLC is an Equal Opportunity Employer. Employment Decision are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factors protected by applicable federal, state or local laws.