Customer Support Specialist

Customer Support Specialist

Compensation: $17.25/hour + $1/hour differential for second shift, uncapped commission
Benefits: Medical, Dental and Vision while on contract; full benefits upon conversion
Location: Naperville, IL
Work Model: 100% onsite

As a reminder, disclosing compensation and benefits is company policy — and required by law in many states.

LaSalle Network is hiring a Customer Support Specialist for a temp-to-hire opportunity offering stability, growth and a fast-paced environment. This is an exciting chance for a Customer Support Specialist who thrives in a call center setting, enjoys helping customers, and is eager to develop their sales skills. Training begins Sept. 15, and we are seeking candidates who are comfortable working onsite, navigating multiple systems and receiving coaching feedback.

What’s the job?

• Sell home warranty and energy-related products as a Customer Support Specialist following quality standards and scripted processes

• Handle inbound and outbound customer calls with professionalism

• Navigate internal systems efficiently while entering accurate data

• Communicate the value of products and services and resolve enrollment errors

• Maintain knowledge of claims and transfer processes

• Meet and exceed daily, weekly and monthly sales goals

• Contribute to a positive, results-driven, customer-focused culture

• Seek opportunities to improve satisfaction, productivity and results

What’s needed?

• Previous call center experience preferred

• Strong communication, customer service and interpersonal skills

• Comfort receiving coaching, feedback and call monitoring

• Ability to work Monday–Friday, 8:00 a.m.–4:30 p.m. during training; shift assigned between 7 a.m. and 7 p.m. after training

• Ability to work 100% onsite in Naperville

• Aptitude for navigating multiple systems while speaking with customers

• A passion for being a high-performing Customer Support Specialist

What’s in it for me?

• $17.25/hour + $1/hour shift differential for second shift

• Uncapped commission opportunity

• Medical, Dental and Vision insurance during contract period

• Eligibility for full-time conversion with additional benefits

• A clear growth path for a motivated Customer Support Specialist

If you’re looking to build your sales and customer experience career, apply today for the Customer Support Specialist role!

Jessica McCourt
Recruiter, LaSalle Network