Intern - IT Department - Chicago Region 2026

OVERVIEW

We are currently seeking Interns for our Information Technology department located in Chicago, IL.

The IT Support Intern provides first-level technical support to end users under the guidance of the IT Support Desk team. This role is designed to give hands-on experience with enterprise IT support operations, including ticket management, workstation setup, and customer service, while developing foundational technical and professional skills.

This position supports daily IT operations and assists with routine support tasks while escalating more complex issues to senior IT staff.

The intern will gain exposure to:

• Enterprise IT support operations

• Ticketing systems and incident management workflows

• Standard IT hardware and software environments

• Professional customer service in a corporate IT setting

• Team-based troubleshooting and escalation practices

RESPONSIBILITIES

• Serve as a first point of contact for basic IT support requests via the IT Support Desk ticketing system, phone, or walk-up support

• Assist with imaging, deploying, and replacing computers for new hires and existing employees

• Support basic troubleshooting of hardware, software, printers, and mobile devices

• Create, update, and document support tickets accurately and thoroughly

• Follow established IT procedures, escalation paths, and service standards

• Assist with inventory tracking of IT equipment and peripherals

• Support routine IT projects and initiatives as assigned

• Provide excellent customer service and maintain a professional demeanor with all users

• Escalate unresolved or complex issues to senior IT staff in a timely manner

QUALIFICATIONS

• Currently pursuing a degree in Information Technology, Computer Science, or a related field or equivalent technical coursework/experience

• Basic understanding of Windows operating systems and common office applications (Outlook, Teams, Excel)

• Strong communication and customer service skills

• Ability to follow documented procedures and ask questions when unsure

• Reliable, punctual, and eager to learn

Preferred

• Prior internship, part-time, or academic experience in IT support or customer service

• Familiarity with ticketing systems or help desk environments

Physical Requirements & Work Environment

• Office environment

• Ability to lift and move computer equipment and boxes as needed

Intern Benefits Include:

• Medical Insurance

• Paid US Holidays

• Company 401(k) Matching Contributions

• Employee Assistance Program (EAP)

• Salary range: $20 - $23/hr.

Division: Service Group

Job Category: Intern & Co-op

Job Type: FTE

Please note that job titles may span more than one career level. The actual base pay is dependent upon many factors, including but not limited to: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a bonus and other benefits.

The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs. To request a reasonable accommodation in completing this application, please contact the Human Resources Department at 312-563-5905 or [email protected].

An Equal Opportunity Employer, Disability/Veteran