Account manager

Marmon Foodservice Technologies, Inc.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

About The Job

Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: revolutionize the future of foodservice.

For this role, we are seeking a strategic, results-driven professional with proven experience managing large, complex accounts in the commercial foodservice or equipment industry. You excel at identifying growth opportunities, developing client-focused solutions, and negotiating win-win outcomes. Adept at building trusted relationships with key decision-makers, you serve as a knowledgeable advisor and advocate for your clients. Highly organized and proactive, you thrive in fast-paced, deadline-driven environments and excel at collaborating with internal teams to align company capabilities with client needs. Skilled in sales strategy, opportunity analysis, and technical product expertise, you are comfortable leading business reviews, executing go-to-market initiatives, and representing MFT with professionalism and confidence at industry events. Above all, you are motivated by client success and are committed to driving sustainable growth for both MFT and its customers.

Preference for the role is to be based in the Western part of the United States.



What You’ll Do

Customer Relationship Management

• Represent Marmon Foodservice Technologies (MFT) brands, equipment, parts, and services across the food and beverage portfolio.

• Develop and grow strong customer relationships with franchisees and kitchen equipment suppliers, ensuring satisfaction, loyalty, and business retention.

• Develop specific strategies to grow account value over time, identifying opportunities for expanding service offerings, forecasting sales activity and identifying potential risks and opportunities.

• Analyze account performance, including revenue, profitability, and customer satisfaction. Use data and insights to make informed decisions, adjustments to account strategies and to deliver regular business performance updates with customers.

• Drive account growth by utilizing value-added selling and effective negotiation to close business and increase market share.

Product Knowledge & Expertise

• Develop and maintain in-depth knowledge of products, services, brand standards, competitors, marketing plans, strategies, programs, and promotions to provide high-level technical guidance and product expertise during customer interactions.

• Represent the company at trade shows, industry events, customer meetings and similar events; delivering product presentations and maintaining a strong company presence.

• Develop a deep understanding of client business models, operational challenges, and future needs to position our products and services as solutions.

Communication & Collaboration

• Collaborate with internal teams (product management, marketing, support, etc.) to execute strategic initiatives, resolve client issues, and fulfill annual goals.

• Investigate and manage resolution of conflicts and handle client complaints in a professional manner.

Process Management

• Ensure compliance with contractual agreements.

• Ensure alignment with customer-specific processes, protocols and expectations to maintain trust and operational consistency.

Who You Are

• Independent Self-Starter: Takes prompt, proactive action to accomplish work goals with limited oversight and manage competing priorities in a fast-paced environment.

• “Direct-Selling” skillset with the ability to grow revenue in the field, find new business, and meet financial targets.

• Creative Problem-Solver: Demonstrates strong leadership, interpersonal and relationship skills, and a “get-it-done” attitude.

• Collaborative Partner: Uses interpersonal skills to communicate effectively with cross-functional teams.

• Strategic Thinker: Relies on analytical and problem-solving skills to think strategically and execute tactically.

• Clear and Persuasive Communicator: Speaks and writes effectively to build rapport, convey technical information, project requirements, and progress updates to team members and stakeholders in a timely manner.

• Highly Organized: Brings a strong focus on proactive account management and strategic planning.

Skills/Experience We’re Looking For

• Proven success managing large, complex key accounts in a technical, industrial, equipment-driven or foodservice industry.

• Knowledge of the commercial foodservice market, including key trends, customer demands, and industry dynamics, is strongly preferred. QSR channel and/or direct McDonald’s experience preferred.

• Demonstrated success in utilizing data driven, analytical approach to develop and execute sales strategies that drive revenue growth and improve market share.

• Excellent communication, negotiation, and relationship-building skills at all levels—internal and external, from owner/operator to C-Suite executives.

• High degree of self-motivation, accountability, and adaptability, especially in a fast-paced, deadline driven environment. Exceptional organizational and time management skills

• Mindset for growth, resilience, adaptability and ability to work independently and as part of a team.

Required Qualifications

• Bachelor’s degree.

• 7–10+ years of progressive sales experience, including national or multi-regional leadership, with a strong preference for candidates who have successfully driven growth in the QSR segments

• Prior experience in foodservice equipment sales a plus.

• Ability to travel up to 50% of the time.
  
  

Benefits

We support your well-being with comprehensive and easy-to-use benefits that you’ll be eligible to enroll in on your first day of employment. Here are some of the highlights:

• Medical, Dental, Vision, and Prescription Drug insurance plans

• Access to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family

• Tax advantaged spending accounts for health and dependent care expenses

• Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning

• Generous paid time off for personal use, holidays, and parental leave

• Company-sponsored life insurance

• 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own

• Financial and retirement advising

About Marmon Holdings

Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.

Pay Range:

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law .

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.