Service Cloud Architect

Job Details

• Lead the architecture, design, and implementation of Salesforce Service Cloud , with a strong focus on Case Management (regional or global rollouts).

• Develop scalable, secure, and high-performance Service Cloud solutions aligned with business requirements.

• Provide technical leadership and direction to development, configuration, and QA teams.

• Translate business needs into detailed technical design documents including process flows, data models, integration specifications, and solution architecture.

• Ensure design integrity throughout the implementation lifecycle and guide teams to build according to architectural standards.

• Collaborate with stakeholders, business analysts, and cross-functional teams to validate requirements and solution feasibility.

• Conduct reviews of configuration, customizations, integrations, and code to ensure adherence to best practices.

• Troubleshoot complex issues and assist teams with solutioning challenges.

• Stay updated on Salesforce releases, capabilities, and best practices to improve solution quality.

Required Skills & Experience

• 8 10 years of total experience , with significant work in Salesforce ecosystem.

• Strong expertise in Salesforce Service Cloud , including Case Management, Omni-Channel, Knowledge, Entitlements, and Service Console.

• Proven experience leading regional or global Service Cloud implementations .

• Prior hands-on experience in Salesforce development (Apex, Lightning, Flows, integrations) recent coding not mandatory but strong foundation required.

• Strong understanding of Salesforce data model, security model, integration patterns, and governor limits.

• Experience in designing scalable solutions involving integrations with third-party systems.

• Ability to create architectural diagrams, design documents, and technical specifications.

• Excellent communication and stakeholder management skills.

• Salesforce certifications such as Service Cloud Consultant , Application Architect , System Architect , or Technical Architect are a strong plus