Customer experience director
This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. The Customer Experience Director for Leica Biosystems is responsible for designing and executing a world-class customer experience that drives engagement, loyalty and growth for our customers. This is a strategic leadership position with a direct impact on our brand reputation, customer satisfaction and advocacy, and long-term success partnerships in a highly regulated and innovation driven market. This position is part of the Global Marketing team, will be fully remote and require frequent travel to our offices in Chicago and will have one direct report. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. You will be a part of the Global Marketing Team and report to the Senior Director of Global Marketing. If you thrive in a fast pace multicultural environment, you have a customer centric mindset, are willing to drive change and want to work to build a world-class Marketing organization-read on. In This Role, You Will Have The Opportunity To- Lead the Customer Experience team and related VOC initiatives and strategies at Global level
- Be part of the core team that leads branding initiatives
- Drive the end to end customer journeys experience across all channels
- Support business units customer focus mindset & selling units growth initiatives to enhance revenue streams
- Plan the customer engagement long term strategy aligned with Leica strategy . Work across regions and functional teams
- At least 15 years of experience in the medical products or related industry with at least 5 years of background in customer experience management,
- Bachelor´s degree in marketing, Business administration or science degree. MBA or Master in Customer Experience , Health management or similar is a strong plus
- Solid knowledge of the medical devices sector, including customer personas and regulatory requirements
- Proven ability to build and execute omnichannel CX strategies. Familiarity with UX methodologies and tools to improve digital touchpoints and customer satisfaction. Experience with CRM platforms, customer journey mapping tools, and customer feedback systems.
- Strong command of customer analytics and KPIs, with the ability to translate insights into strategies improvements. Demonstrate success in partnering with marketing, R&D, and compliance to deliver a consistent and differentiated customer experience. Excellent written and verbal communications skills in English.
- Ability to travel - 30 % travel in all geographies
- Experience in: SFDC, Power BI, CXM platforms (Qualtrics, Medallia)
- Artificial Intelligence Marketing tools
- Additional languages
- Located in Chicago area
Recommended Jobs
Software Developer (.NET)
Software Developer This job requires a hybrid schedule of 4 days per week onsite in Elk Grove, IL Our client is a leader in rare disease and gene therapy pharmacy solutions. We’re seeking a S…
Security Account Manager
Job Description GardaWorld Security Services is Now Hiring a Surveillance Security Officer! Ready to suit up as a Surveillance Security Guard? What matters most about a role like this is …
Engineering Technician
Engineering Technician JOB-10045083 Anticipated Start Date 10/20/2025 Location Overland Park, KS Type of Employment Contract-to-Hire Employer Info Our client is…
Vice president director retail media
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …
Product Manager, Local Payments Methods NORAM
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. …
Bartender
After Chicago, led by three-Michelin-starred Chef Curtis Duffy, is seeking dedicated individuals to join our Back of House team. Applicants should have at least 5 years of cocktail bar experience …
Accounts Receivable Associate
Benefits: ~ Monthly Bonus ~401(k) ~401(k) matching ~ Competitive salary ~ Dental insurance ~ Donation matching ~ Employee discounts ~ Health insurance ~ Paid time off ~ Visio…
Τεχνικός πεδίου - ηράκλειο κρήτης
Η BRINKS , με παρουσία στην Ελλάδα από το 1982, είναι πρωτοπόρος στον κλάδο της διακίνησης χρηματικών αξιών και της παροχής υπηρεσιών ασφαλείας. Σήμερα, απασχολούμε περισσότερους από 2.500 εργαζόμε…
Senior Acquisition Integration Specialist
Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities,…
Fulfillment Specialist
Are you a Fulfilment Specialist looking to join one of the top companies in the Business Process Outsourcing industry? Are you looking to further your career and grow? Do you have experienc…