ServiceNow Admin

Duration: 5 Months with possible conversion to full-time/Contract to Hire.

Contact: For further inquiries regarding this opportunity, please contact our Talent Specialist.

Job Description: Seeking a Senior ServiceNow administrator with a minimum of 6 years of experience in ServiceNow administration.

As a Senior ServiceNow Administrator/CMDB Admin, you will play a critical role in supporting and enhancing our ServiceNow environment. This includes the implementation, configuration changes, and maintenance of the ServiceNow platform. You will work closely with IT and business stakeholders to develop and implement strategies that improve service management processes and leverage the full capabilities of the ServiceNow platform.

Key Responsibilities

• Lead the administration and configuration of the ServiceNow platform, focusing on CMDB, Incident, Change, Problem, Service Catalog, and Service Level Management modules.
• Develop, configure, and manage the CMDB to ensure an accurate representation of the IT infrastructure and its relationships, supporting ITSM processes.
• Implement and maintain ServiceNow integrations with other enterprise systems and tools.
• Design and develop custom applications, forms, workflows, interfaces, and scripts to automate and improve processes within ServiceNow.
• Provide expert-level support for ServiceNow implementation projects, including configuration changes and maintenance activities.
• Collaborate with IT and business teams to translate business requirements into technical solutions within ServiceNow.
• Ensure the stability, integrity, and efficient operation of the ServiceNow platform that supports core organizational functions.
• Conduct regular system audits to ensure data integrity and compliance with industry best practices and security standards.
• Facilitate training and develop documentation to support end-users and internal teams.
• Stay current with the latest ServiceNow features and updates, evaluating and recommending enhancements to our current setup.

Minimum Qualifications

• Minimum of 6 years of experience in ServiceNow administration and configuration, with a specific focus on CMDB management.
• Certified ServiceNow Administrator or ServiceNow Implementation Specialist certifications are preferred NOT a must-have.
• Strong understanding of CMDB principles, IT infrastructure, and service modeling techniques.
• Expertise in CMDB and Asset Management Services, showcasing a deep understanding of Business Services and Configuration Item relationships.
• Excellent problem-solving, analytical, and technical troubleshooting skills.

Education

Bachelor’s degree in computer science, Information Technology, or related field or equivalent experience.