Wholesale Customer Support Representative
- Serve as a primary point of contact for retail partners, responding to inquiries related to orders, shipping, invoicing, returns and warranty processes.
- Respond to retail partner inquiries within established service-level expectations (phone, email and or digital channels).
- Accurately document all interactions, actions and resolutions within internal systems.
- Collaborate effectively with internal teams (Sales, distribution, Finance, Service and Operations) to resolve retail partner issues.
- Assist in identifying recurring issues, process gaps, or trends impacting retail partners and contribute to continuous improvement efforts.
- Participate in meetings related to wholesale customer service and operational initiatives as required.
- Maintain a high level of organization, attention to detail and time management while handling multiple priorities.
- Perform addition duties or projects as assigned by management.
- This position supports wholesale retail partners only.
- Interactions are focused on B2B operations.
- This role does not provide direct support to end consumers unless required for third party sales as back-up.
- High school diploma or equivalency
- Preferred knowledge of radio control products
- Preferred prior experience in a B2B wholesale role, with a minimum of six months in a customer service or support role
- Proficiency with computers and standard windows operating systems such as Excel, Word and Outlook. Microsoft teams is a plus
- Experience using CRM or ERP systems such as Salesforce, Oracle or any other similar platform is a plus.
- Strong written and verbale communication skills.
- Ability to interact and work effectively with cross departments.
- Medical, Dental, Vision
- HSA and FSA options
- Short-Term and Long-Term Disability Insurance
- Life Insurance and Supplemental Life Insurance
- 401(k) with a company match
- Paid Time Off
- Paid Holidays
- Internal Rewards
- Discounts on Products
- Additional Coverage such as accident, critical, hospital and pet insurance.
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