Client Services Consultant II - NA North

Role Value Proposition:

Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.

Key Responsibilities:

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

• Leads and participates in both customer- and internal-facing presentations and meetings.

• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

• Participates in client account audits and strategic planning process.

• Partners with Financial team in completion of client reports; analyzing results and identifying trends.

• Leads and coordinates implementation of the addition of MetLife products on a basis.

• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

• Maintains awareness and knowledge of MetLife's and competitors' products and trends.

• Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

• 3-5+ years of relevant experience in relationship driven client services

• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)

• Excellent organizational, interpersonal, and communication skills, both written and verbal.

• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible

• Ability to balance client expectations with MetLife capabilities

• Self-motivated to learn more about the business and is proactive in personal development

• Optimized day-to-day processes to maximize efficiency while maintaining high quality and accuracy

• High school diploma or equivalent required

Preferred:

• Knowledge of Group Benefits core products including Life, Disability, and/or Dental

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.