Missing Ticket Specialist

LaSalle Network is hiring a Collections Specialist for a fast-paced financial services organization in Chicago. This hybrid Collections Specialist role is built for someone who thrives in high-volume call environments and has experience in collections, ticket resolution, or customer account recovery.

What’s the job?

• Make high-volume outbound calls to customers regarding past-due balances

• Negotiate payment plans and settlements while staying compliant

• Overcome objections using persuasive, customer-focused communication

• Maintain accurate documentation of all account activity and conversations

• Research and resolve ticket discrepancies or account escalations

• Hit and exceed daily, weekly, and monthly performance metrics

• Partner with internal departments to resolve issues and streamline processes

What’s needed?

• 1+ year of collections, call center, sales, or account resolution experience

• Strong negotiation skills and the confidence to handle objections in real time

• Ability to manage a high call volume without sacrificing accuracy

• Experience with Microsoft Office and CRM or collections systems

• Detail-orientation, organizational strength, and follow-through

• A competitive, metric-driven mindset

What’s in it for me?

• Contract-to-hire opportunity

• Competitive pay

• Medical, dental, and vision benefits

• Hybrid schedule and a collaborative team environment

If you’re ready to put your negotiation skills to work and grow your collections career, apply today.

Jessica Black
Project Manager
LaSalle Network
#LNOSHR

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Compensation: $18–20 per hour.

LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental, and vision insurance.