Dispatcher | Aurora, IL | $26-$27+ /hr
- Medical, Dental, Vision, HSA, FSA, and more!
- FREE online healthcare and mental healthcare upon hire
- 401(k) – with match!
- 6 paid Holidays + 3 Floating Holidays
- Accrued Paid Time Off from date of hire
- Company paid Life Insurance with buy-up available
- Quarterly Profit Share Incentive Program
- Promotion from within and long-term career growth opportunities
- Assign drivers to trucks and loads based on availability, load requirements, and operational priorities
- Monitor driver ETAs, locations, and delivery progress; proactively communicate updates or delays to internal teams and customers
- Serve as primary point of contact for drivers, providing directions, load details, and support as needed
- Manage daily order entry, tracking, and billing through the Transportation Management System (TMS) and related software
- Communicate directly with shippers, consignees, and carriers to confirm or reschedule appointments
- Provide guidance and instruction to the Dispatch Coordinator to align daily priorities and maintain dispatch continuity
- Back up the Fleet Manager during absences, ensuring all dispatch operations continue without disruption
- Partner with Maintenance to coordinate equipment availability for required service
- Maintain accurate documentation and audit delivery receipts for completeness
- Support operational communication between dispatch, customer service, and other internal teams
- Identify opportunities to improve driver utilization, load efficiency, and customer satisfaction
- Assist with onboarding and orientation of new drivers
- Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.
- Cross training as required.
- Perform additional duties and projects as assigned.
- Office-based environment with occasional exposure to warehouse conditions (temperature fluctuations, noise, dust, etc.)
- Overtime may be necessary during peak operational periods.
- High school diploma or equivalent
- 1+ year of dispatch experience in the transportation industry
- Associate or Bachelor’s degree in logistics, transportation, or a related field
- Prior experience in a dispatch or lead coordination role
- Strong understanding of DOT regulations
- Excellent communication and problem-solving skills under pressure
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn dispatch software
- High attention to detail and strong organizational habits
- Ability to provide peer-level guidance and maintain collaborative relationships across departments
- Demonstrated initiative in resolving operational issues and supporting continuous improvement
- 80% of the workday spent at a desk using a computer and phone.
- 20% of the workday spent moving within the office and warehouse to review orders or
- Occasional lifting of up to 15 lbs.
- Regular use of office equipment, including a phone, computer, and printer.
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