Sales Admin

Job Description

Job Description

Mission / Purpose of the Position:

• Order acknowledgment, processing, tracking and troubleshooting for customers
• Management of all administrative aspects of sales relationships with the US client base
• Working in close liaison with the warehouse to ensure the on-time delivery of all orders sent to the distribution platform
• Assist in invoicing customers, issuing credit & debit notes, post payments received.
• Customer service support

• Principal Duties & Responsibilities:
• Process / Input orders & follow up from booking to delivery: review, analyze and acknowledge orders. Adjust as needed to inner/master size, pricing and freight conditions, Confirm delivery dates, billing, credit and debit notes, investigate and solve shipping and billing discrepancies,
• Link with the warehouse regarding shipments, packing lists and delivery notes and follow up on missing items and make sure that orders are closed quickly.
• Provide customers as needed with communication regarding out of stocks, next availability, back orders.
• Assist for the National Sales manager with some aspects of the customer relationship (send samples, catalogs…) and follow customer data base and price lists.

Experience & Qualifications:

• A good command of SAP is strongly preferred. Proficiency with Excel, and Outlook required.
• At least 3 years of experience in a similar/comparable position
• Ability to multi-task and work in a fast-paced, deadline driven environment under general supervision, while adhering to departmental and company policies
• The candidate must be detail-orientated, organized and committed to customer satisfaction
• Problem-solving skills and a positive attitude are essential to the position

Other:

• Employee healthcare is covered by the company.
• Position is eligible for bonuses and can be hybrid (M,W,F required in office).

Maped-Juratoys is a global leader in school and office accessories and is now a major player in the toy industry (Janod, Kaloo, Lilliputiens).
Our blend of traditional craftsmanship, thoughtful design, and focus on sustainability keeps us relevant across the evolving educational, toy, craft and office markets. From compasses to educational toys, we are building a legacy one creative tool at a time.

Company Description

Maped-Juratoys is a global leader in school and office accessories and is now a major player in the toy industry (Janod, Kaloo, Lilliputiens). \r\nOur blend of traditional craftsmanship, thoughtful design, and focus on sustainability keeps us relevant across the evolving educational, toy, craft and office markets. From compasses to educational toys, we are building a legacy one creative tool at a time.