Client Solutions Representative

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Client Solutions Representative

Summary

The Client Solutions Representative is responsible for maintaining Northern Trust participant information that supports pension and retirement benefit administration.

This role focuses primarily on email‑based servicing, ensuring timely and precise updates to participant records, including benefit payment forms, address and contact details, banking and EFT (direct deposit) information, and federal or state tax elections.

Key Responsibilities

• Update participant records, including contact details, banking information, EFT changes, tax elections, and benefit payment forms.
• Respond to participant and client inquiries primarily via email with clear, concise, and professional communication.
• Maintain accuracy and consistency of participant data across all internal systems.
• Identify discrepancies in participant information and correct data as needed.
• Research and verify participant information across multiple systems to resolve questions.
• Ensure participant information is processed promptly to support uninterrupted benefit administration.
• Escalate complex or sensitive matters to senior staff or subject‑matter experts.

Qualifications

• 2+ years of financial services or client support experience in a professional environment.
• Some experience with retirement or pension plans preferred but not required.
• Intermediate experience with Microsoft Word and Outlook in a professional setting.
• Proficiency in Excel in a data‑entry capacity.
• Strong written communication skills.
• High attention to detail and commitment to data integrity.
• Ability to learn and navigate internal Northern Trust systems.
• Ability to work independently and collaboratively.

#Hybrid

Salary Range

$43,200 - 64,800 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working With Us

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.