Customer Retail Manager- Chicago

All Posting Locations: Chicago, IL, US

Job Functions: Sales

Date Published: January 9, 2026

Ref#: R-99177

ABOUT THE ROLE

Job Description

Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!

The Customer Retail Manager (CRM) will serve as a geographically based retail arm of the sales team and will be accountable for driving the selling, merchandising and distribution efforts at store level.

This position will represent the total Kraft Heinz portfolio through pursuing the following business strategies:

1) Ensuring customer agreements are executed and upheld

2) Driving distribution & share growth through shelving, new item, void closure and reset activity

3) Selling against promotional and incremental opportunities to achieve revenue targets

4) Price monitoring and management

5) Direction, monitoring, and assistance of agency relationships at store level.

Due to customer connectivity, we would require this role to be located in Chicago, Illinois.

Essential Functions & Responsibilities

• Develop and enhance field customer relationships
• Execute sales & shelving strategies to achieve and surpass revenue, distribution and share targets for all assigned customers.
• Ensure effective execution of customer agreement and enabler programs
• Maintain an effective communication process with agency counterparts to ensure alignment and execution of retail priorities
• Work in a team environment with Account Leads and team leadership to maximize growth opportunities.
  

Expected Experience & Required Skills

• Ability to work with autonomy with minimal supervision
• Valid Driver's License including a favorable driving record (a driving record will be requested as part of the recruitment process)
• Ability to be present and working in stores as early as 7:30AM Monday – Friday based on business needs
• Ability to be available to work during the weeks leading up to days of critical business need (national holidays plus the big game)
• Solid interpersonal skills and ability to communicate/negotiate/relationship build with key contacts in assigned territory (all levels of management/associates)
• Ability to use statistical skills to identify/evaluate/communicate category performance and store results/opportunities
• Previous selling, merchandising or customer service experience is preferred, but also open to candidates with a passion for selling and the ability to drive business results
• Keen interest in sales and merchandising

Work Environment & Schedule

This position is considered a Field based environment; role requires frequent travel to customer locations, stores, manufacturing facilities, etc. Additionally, this role requires the ability to work a salaried, exempt schedule to best execute against customer and internal expectations

Physical Requirements

Physical demands include but not limited to

• Operate a computer and view screens for ~100% of work scheduler
  

This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$68,900.00 – $86,100.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago/Aon Center

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.

SALES AT KRAFT HEINZ

THE
CONNECTORS

Our Sales team drives multibillion dollar distribution strategies. And we do this across channels and across the whole world!

We thrive wherever consumers can meet iconic and innovative brands — in retail, on-trade, and B2B. We’re the closest people to our customers, getting our products to the right people, in the right places.