Tax Operations Advocate

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy .

About the Role:

This is an amazing opportunity to use your payroll and tax expertise to reshape our customer experience. The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders. We’re looking for people who have a passion for operations, an eye for inefficiencies, and a desire to build processes at a fast-growing start-up.

You’ll showcase your passion for customer service by processing and remitting tax payments and filings on our customers’ behalf while delivering a world-class customer experience. You will work closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the filing process.

This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem solving. A strong work ethic and a strong desire to be part of the team is critical for success. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment.

About the Team:

The Tax Operations team is within the Payroll Operations org and is at the core of providing services that give our customers peace-of-mind. Tax Operations exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment.

Here’s what you’ll do day-to-day:

• Process and file customer tax payments accurately and on time using various technology platforms.
• Collaborate effectively with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations.
• Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures.
• Continuously seek opportunities to improve existing processes and enhance efficiency.
• Provide exceptional service and support to our customers, ensuring their tax needs are met.
• Work collaboratively within the team to achieve collective success. Investigate and solve process errors, contributing to the prevention of future issues.
• Act as a liaison with tax agencies and internal teams to ensure accurate customer representation.
• Provide data-driven insights and recommendations for process and strategy improvements.
• Build and implement scalable operational processes.

Here’s what we're looking for:

• Experience in operations, payroll, or tax (preferably in a fast-paced environment).
• A customer-first mindset with a passion for providing excellent service.
• Strong problem-solving skills with the ability to understand issues and implement effective solutions.
• An improvement-oriented mindset with a drive to challenge the status quo and optimize processes.
• Excellent organizational skills with the ability to manage tasks and prioritize effectively.
• Strong teamwork and collaboration skills.
• Ability to learn new software and tools quickly.
• Proficiency in Excel is preferred; familiarity with SQL is a plus.
• Excellent written and verbal communication skills.
• Comfort navigating ambiguous situations.

Our cash compensation amount for this role is $21.80/hr to $27.42/hr in Denver & most major metro locations, and $28.63/hr to $33.40/hr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice .