Customer & Technical Support Operations Officer, PSA Opt 1

Job Requisition ID: 55939

Opening Date: 05/08/2026

Closing Date: 05/22/2026

Agency: Illinois State Police

Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015

Skill Option: General Administration/Business Marketing/Labor/Personnel

Bilingual Option: None

Salary: Anticipated Starting Salary $9,000-$11,000 monthly

Job Type: Salaried

Category: Full Time

County: Will

Number of Vacancies: 1

Bargaining Unit Code: None

Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Position Overview:

As the Public Service Administrator for the Division of Justice Services; plans executes, controls, and evaluates the Bureau of Identification fiscal and personnel operations related to the Criminal History REcord Information (CHRI), Disposition Acquisition, and Expungement Units; through subordinate professional staff, directs the work activities and administers the CHRI, Disposition/Acquisition, and Expungements units; confers with staff on budgetary expenditure levels and assists in determining expenditure level projections as it relates to the areas of responsibility; participates in new hire interviews; counsels staff regarding work performance and conduct; confers with management to resolve policy issues and implement new policy; maintains liaison with intra/intergovernmental agencies, private organizations and the public.

The Illinois State Police offers a robust benefit package including:

• Health, life, vision, and dental insurance.

• 12 weeks paid maternity/paternity leave.

• Pension Plan

• Deferred Compensation, and other pre-tax benefit programs.

• Employees earn twelve (12) paid sick days annually.

• Ten to twenty-five (10-25) paid vacation days based on years of service.

• Employees earn three (3) paid personal days pro-rated based on start date.

• Thirteen-Fourteen (13-14) paid state holidays annually.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Under administrative direction, serves as an assistant Operations Officer for the Illinois Statewide Bureau of Identification assisting in the overall administration and management of the bureau performing complex and responsible duties.

• Serves as working supervisor establishing annual goas and objectives.

• Serves as an assistant to the Executive Operations Officer as it relates to the areas of responsibility - Data Entry, Customer Service, Expungement, and CHRI Imaging operations.

• On behalf of the Bureau Chief and the Deputy Director of the Division, attends management meetings, special committees, sub-committees, and task forces representing the Bureau and the Department.

• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four years of college with courses in business, public administration, criminal justice, law enforcement, statistics, or computer science.

• Requires prior experience equivalent to three years of progressively responsible experience in a public or business organization in law enforcement, criminal justice, computer science, statistics, or a related field.

• Requires three years of supervisory experience in a public or business organization.

Preferred Qualifications

• Prefers three (3) years of experience processing criminal history record information.

• Prefers two (2) years of experience interrupting and implementing federal and state laws and regulations.

• Prefers two (2) years of experience as a supervisor.

• Prefers one (1) year experience developing and delivering training.

Conditions of Employment

• Must successfully pass agency background screening.

• Must successfully pass agency drug screen.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job descriptions.

About the Agency

The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Work Hours: Monday-Friday 8:30am-5:00pm

Headquarter Location: 260 N Chicago St, Joliet, Illinois, 60432

Work County: Will

Agency Contact: [[recruiterEmail]]

Email : [email protected]

Posting Group: Leadership & Management

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]