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Senior Facilities Manager

Hyatt Hotels
Chicago, IL
Description

The Opportunity

Hyatt seeks an enthusiastic Senior Facilities Manager to join our Americas Performance Hub team. In this role, you will collaborate closely with the broader hotel and corporate teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections with colleagues, customers, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule

• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Facilities Manager supports owned, managed, and franchised hotels across the Americas to ensure facilities are maintained in compliance with Hyatt standards, regulatory requirements, and sustainability objectives. Reporting to the Regional Vice President of Facilities, this position combines technical expertise with administrative coordination to drive operational excellence, consistency, and efficiency across hotel facilities and regional programs.

Responsibilities

•Provide guidance and oversight to hotel engineering and facilities teams to ensure compliance with Hyatt standards, preventive maintenance programs, and regulatory requirements.

•Conduct property assessments and audits focused on life safety, asset management, and operational performance.

•Analyze facility data, KPIs, and project outcomes to identify opportunities for improvement, cost efficiency, and sustainability gains.

•Support hotel teams with issue resolution, technical consultation, and performance follow-up.

•Review and monitor energy, water, and waste metrics; assist in achieving corporate environmental and cost-reduction targets.

•Manage vendor documentation and service level agreements (SLAs).

•Serve as the administrative hub for regional facilities programs - maintaining documentation, policy updates, and communication cascades to hotel and regional teams.

•Maintain corporate facilities dashboards; compile monthly and quarterly compliance and project reports.

•Track mandatory program completions, training, and regulatory deadlines; maintain digital compliance tools and templates.

•Coordinate talent program records, certifications, and reporting; prepare materials for talent reviews and succession planning.

•Support capital planning, review, and tracking of facility projects and business reviews.

•Partner cross-functionally to implement continuous improvement and special initiatives across Engineering, Operations, and Sustainability teams.

•Travel for on-site support, audits, and training (estimated 60%, may be higher).

Qualifications

Experience Required:

•Bachelor's degree in Facilities Management, Engineering, or a related discipline (or equivalent combination of education and experience.

Experience Preferred:

•Familiarity with life safety systems, HVAC, plumbing, electrical, and building automation systems.

•Strong analytical and reporting skills with proficiency in Microsoft Office (Excel, Word, PowerPoint) and CMMS platforms (e.g., HotSOS).

•Proven project management and vendor management experience.

•Excellent communication, interpersonal, and presentation skills.

•Ability to work independently, exercise sound judgment, and build effective relationships across all organizational levels.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $120,000.00 to $135,000.00. This position is also eligible to earn an annual bonus. The final salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Posted 2025-12-20

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