Product Specialist

Description:

Our Platform Services Department lies at the heart of what we do. From effectively demonstrating product features and understanding client pain points in the pre-sales phase, to completing solution implementation, this swift and decisive team strives to create a seamless experience for Bectran’s clients. You will be working on important aspects of SaaS Product Implementation, Product Management & Strategy and Technical/Business Support.

What You Will Do:

• Assist or lead ongoing customer implementations for Bectran platform.
• Assist in product growth by analyzing customer requirements and designing features/workflows.
• Prioritizing product roadmaps based on customer priorities and development lifecycles.
• Conduct product demos for prospective clients through online conferencing tools.
• Assist in customer support for existing customers, through phone, email or support tickets.

What You Need to Be Successful:

• A Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
• 1–3 years of experience in a client-facing, technical, or product-related role (preferred, but not required).
• Enthusiasm for application and product design.
• Passion for software products and an eagerness to understand and explain them.
• Track record of building lasting relationships with clients. Excellent communication skills, with the ability to clearly convey technical concepts.
  

Who We Are:

Since its inception in 2010, Bectran has pioneered cost-effective credit management and accounts receivable automation solutions for all sizes of organizations. Bectran’s SaaS solutions — credit, collections and accounts receivable — provide seamless user experiences across various industries and empower users with robust credit evaluation services, providing more oversight, control and efficiency to companies of all sizes.

Our dedication to improving the efficiency of the order-to-cash cycle has helped companies cut down the time to process and approve credit by over 90% while significantly lowering the risk of default. We are committed to helping businesses make the transition to powerful SaaS technology solutions that save you time and money.

Compensation & Benefits:

In accordance with Illinois' pay transparency requirements, we are committed to providing clear compensation information. The pay range for this position is $70,000-$80,000 annually. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Pay ranges are subject to change based on evolving market conditions or business needs.

In addition to competitive pay, Bectran offers a comprehensive benefits package, which includes:

• 100% paid medical coverage through Blue Cross Blue Shield (choice of PPO and HSA plans).
• 100% paid dental, vision, and life insurance through Principal.
• Options to participate in Health Savings Account (HSA) and Flexible Spending Account (FSA) plans.
• Short-term and long-term disability (STD/LTD) plans available for employee election through Principal.
• Retirement savings plan with a 401(k) offering Roth and traditional contributions through Principal.
• 15 days of Paid time off (PTO) and 8 holidays off annually.

EEO Statement:

Bectran is an equal employment opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bectran embraces diversity and promotes a culture of equity and inclusion where every individual is empowered to thrive. Employees are valued for their skills, experience, and unique perspectives. This commitment is reflected in our company policies and practices and is a fundamental principle of how we conduct business.

Application Instructions:
To apply, please submit resume through the listed posting or at our webpage: Applications will be accepted until the position is filled or the posting is removed.

Applicants with disabilities may contact us at [email protected] to request reasonable accommodations during the hiring process.

As Bectran continues its rapid growth in the Fintech?industry, we are seeking highly-talented and passionate individuals to join our dynamic Platform Services team. If you’re ready to be inspired, solve complex problems, unleash your talent and grow professionally, we want to hear from you!