Customer Operations Coordinator

LaSalle Network is hiring a Customer Operations Coordinator for a leading consumer packaged goods (CPG) manufacturer headquartered in Chicago. This role supports customers, distributors, and internal partners within a manufacturing and supply chain–driven environment, partnering closely with logistics, sales, and operations teams to ensure accurate order flow and timely fulfillment.

What’s the job?

• Manage order entry, order changes, and shipment tracking for retail and distributor accounts

• Respond to customer inquiries related to inventory availability, delivery timelines, and product information

• Monitor and prioritize multiple shared inboxes based on urgency and business impact

• Process claims, credits, and adjustments with accuracy and attention to detail

• Collaborate cross-functionally with logistics, supply chain, and sales to resolve fulfillment issues

• Update and maintain records within ERP and EDI/EDP systems

• Utilize Microsoft Dynamics 365 or similar platforms to review inventory levels, account notes, and order statuses

• Assist with reporting and daily service metrics as needed

What’s needed?

• 2+ years of experience in a customer operations or customer service role within CPG, manufacturing, or distribution

• Strong communication skills and ability to thrive in a fast-paced environment

• Experience working in ERP systems; Microsoft Dynamics 365 strongly preferred

• Familiarity with EDI/EDP workflows

• Ability to work fully onsite in Chicago

• Excellent organizational skills and high attention to detail

• Proven success managing multiple inboxes and handling high-volume inquiries

What’s in it for me?

• Contract-to-hire opportunity with long-term potential

• Opportunity to join a stable, well-known CPG organization with strong market presence

If this sounds like the right next step in your CPG customer operations career, apply today!

Jessica Black
Project Manager
LaSalle Network

#LNOSHR

Compensation: $27–30/hr

LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental, and vision insurance.