Field Operations Associate

Shift: Monday – Friday, 7:00 AM – 3:30 PM, required on-call rotation and overtime per business needs

Starting Pay : $26.30/hr.

Location : 1360 Wood Dale Rd. Suite B, Wood Dale, IL

Summary:

The Field Operations Associate is responsible for the distribution of products and services for our representatives and customers to include order entry, picking, shipping, tracking and usage. Additional accountabilities include processing incoming orders for materials, merchandise, and services. Additional responsibilities may require you to inform customers of receipt, shipping, and delays; prioritize urgent requests and ensure shipments are complete for delivery and processing returns; accurate inventory tracking and record keeping, warehouse inventory cycle counting and optimizing inventory utilization.

What You Will Do:

• Inspect incoming and outgoing products, stock, and kits for damage, defects, shortages, or compliance with specifications, and report issues as needed.
• Track and manage inventory levels through cycle counts, usage records, and coordination with internal departments to ensure availability and timely replenishment.
• Process product orders and maintain accurate account records, including data entry, reporting, and filing.
• Coordinate shipments and delivery logistics by working with drivers, distribution, warehouse, and carrier personnel; assess and troubleshoot delivery issues.
• Support quality control initiatives and safety regulations by maintaining clean, organized workspaces and handling materials and equipment properly.
• Address and investigate customer complaints and service level discrepancies, offering resolution and reporting outcomes.
• Organize, retrieve, and stock goods, including surgical kits, from various sources, ensuring timely setup and shipment.
• Participate in on-call rotation and assist with alternative product sourcing, including loaner banks, consignments, and inter-warehouse collaboration.

What You Need:

Required:

• High school diploma or equivalent
• 2+ years of relevant experience
• Lift/push/pull up to 50 lbs.
• Driver license with good driving record

Preferred:

• Delivery/warehouse/inventory Control experience
• Associate’s degree

$26.30 per hour plus bonus eligible + benefits

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.