Quality Technician

Quality Technician- Complaints/ Remediation

Performs retrospective complaint reviews and investigations to ensure records are accurate, complete, and compliant with regulatory and internal quality standards. Supports remediation efforts, documentation updates, and audit readiness.

Key Responsibilities

• Review and update historical complaint records for accuracy and compliance

• Conduct investigations and analyze data to determine root cause

• Prepare clear, compliant documentation and closure summaries

• Identify issues requiring escalation (CAPA, SCAR, HHE)

• Collaborate with Quality, Regulatory, and cross-functional teams

• Manage multiple remediation tasks while meeting deadlines

• Use QMS tools to track and document complaint activities

• Support FDA/ISO audit and remediation efforts

Key Requirements

• Bachelor's degree + 2+ years in complaint handling or quality role

• Experience in regulated industries (medical device or pharma)

• Familiarity with FDA/ISO quality system requirements

• Experience with QMS tools (e.g., SAP)

• Strong analytical, documentation, and problem-solving skills

• Ability to manage multiple tasks with high attention to detail

Job Type & Location

This is a Contract position based out of Libertyville, IL.

Pay and Benefits

The pay range for this position is $30.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Libertyville,IL.

Application Deadline

This position is anticipated to close on Jun 3, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.