Customer Service Representative
What You’ll Do:
- Take in-bound calls from individuals and companies placing orders
- Provide free personalization and creative input on custom products
- Use Salesforce and SAP to enter and manage orders
- Participate in mock calls and order practice during training
- Help customers choose designs for items like holiday labels
- Deliver friendly, consultative service—no scripts, just real conversations
- 2+ years of experience in over the phone customer service or call center support
- Strong communication skills and comfort on the phone
- Creative mindset with ability to follow brand guidelines
- Willingness to learn quickly and handle detailed product info
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