Associate Account Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team:
Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services – helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.
Within this ecosystem, our Customer Success team coaches and supports partners to get the most value from our platform, helping them grow their business and deliver better experiences for travelers.

Make an impact!
As a Customer Success Associate , you will coach and support customers to be more successful on our platform, increasing value through comprehensive commercial conversations and day‑to‑day interactions. You will learn our products, understand customer needs, and help identify opportunities that drive mutual growth.

This is a great opportunity for early-career talent to build foundational skills in account management, sales, and customer success in a global, fast-paced environment.

In this role, you will:

• Begin developing relationships with customers and their account teams, including key buyers and decision makers.

• Support the creation of opportunities (e.g., progress meetings, fact-finding or exploratory meetings) to grow customer accounts.

• Develop an understanding of customers’ business issues and objectives through appropriate internal and external channels.

• Recommend products, services, and insights that align with customer needs and drive value.

• Contribute to basic account plans that outline tactics to acquire, grow, and/or maintain business.

• Build a foundational understanding of how the department operates and how it fits into the broader Expedia Group organization.

• Develop awareness of policies, practices, trends, and competitive information that impact Expedia Group and our customers.

• Learn the financial impact of decisions and solutions on both our business and our customers.

• Guide accounts to valuable insights and present findings that benefit both the customer and Expedia Group.

• Gather data and information to support potential ideas and solutions for customer and business needs.

• Support documenting components of business cases for change under the guidance of more senior colleagues.

• Develop a working knowledge of Expedia Group’s standard contract terms and conditions by reviewing product literature and contracts and learning from peers.

• Learn when to partner with legal resources to modify or adjust standard contract terms.

• Learn the contract negotiation process and support completion of straightforward contractual arrangements.

• Exchange simple information in straightforward situations to gain the support of others.

• Proactively seek help from your manager when needed to address differences and ensure alignment among all parties.

• Assist in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications of not reaching agreement.

• Identify key stakeholders in decision making for each account.

• Develop an understanding of our standard offerings and major areas of expertise.

• Build a working knowledge of our products, technologies, and services within your scope of responsibility.

• Develop a broad understanding of competitors’ standard products and services.

• Learn how our solutions create value for accounts and for Expedia Group.

• Building rapport and maintaining ongoing business relationships with colleagues and external customers.

• Using internal customer relationship management tools to learn about customers’ key leaders and decision makers.

• Developing a basic understanding of customers’ industries and competitive markets, and using our tools to access market-specific information and insights.

• Attending customer meetings to understand needs and expectations.

• Learning the metrics we use to assess the performance of our products, services, and solutions against customer needs and expectations.

• Developing key value proposition statements, case studies, and proof points to demonstrate the value of Expedia Group’s products, services, and solutions.

Experience and qualifications:

• You have 0–2 years of experience in a customer-facing, sales, or account management role (internships and part-time roles included).

• You have a bachelor’s degree in Business, Marketing, Hospitality, or a related field; or equivalent related professional experience.

• You are proficient in English and the local language of the market(s) you will support.

• You are a clear and confident communicator, with the ability to build rapport and convey information in a straightforward way.

• You have a growing knowledge of sales techniques and an interest in developing commercial skills.

• Preferred: You have some account management or customer success experience, ideally in a digital or platform-based environment.

• You are curious and eager to learn about customers’ businesses, their industries, and the competitive landscape.

• You are organized, detail-oriented, and able to manage multiple tasks while meeting deadlines.

• You have a growth mindset and are motivated to learn, take feedback, and develop your career in a fast-paced, dynamic environment.

The total cash range for this position in Seattle is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Chicago is $67,000.00 to $93,500.00. Employees in this role have the potential to increase their pay up to $107,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.