Senior Customer Success Manager, RDS Insurance
Are you passionate about bridging the gap between cutting-edge risk analytics and real-world client success? Join our dynamic Risk Data Solutions team where you'll lead insurance and reinsurance clients to unlock the full potential of our property and natural catastrophe solutions. This role offers a unique opportunity to blend commercial acumen with technical expertise while making a tangible impact on how clients navigate complex risk landscapes.
About the role
As a Senior Customer Success Manager, you will own the client journey – from initial sales through implementation, design, adoption, and long-term growth. You will be the orchestrator of client value, working at the intersection of analytics, underwriting expertise, and business strategy.
Key Responsibilities:
- Drive strategic sales across the North American market, leveraging Swiss Re's comprehensive portfolio of risk data products and services
- Lead end-to-end customer success initiatives, with particular focus on property and NatCat related use cases, ensuring strong adoption, retention, and expansion
- Foster collaboration with Reinsurance Underwriting and Key Account management colleagues to align our solutions with client priorities and strategic objectives
- Deliver structured onboarding and training programs, translating complex NatCat and property analytics into practical client workflows and decision frameworks
- Spearhead renewals and expansion in partnership with Sales and Reinsurance account teams, contributing directly to Net Revenue Retention and long-term profitability
- Develop comprehensive Success Plans and lead Executive/Quarterly Business Reviews, connecting solution usage to measurable business outcomes.
- Advocate for client needs within RDS, channeling customer insights into product development, delivery improvements, and roadmap prioritization.
- Implement data-driven approaches to customer health monitoring, leverage usage metrics, engagement indicators, and risk signals to proactively manage relationships
Recommended Jobs
Plant Controller
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. Have a seat at our table. When you join Smithfield, you become part of somethin…
Seasonal - People Support Bilingual Resource
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portf…
Senior Brand Manager, US RTD -196
At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest lead…
Baker
Job Description Job Description Our franchise organization, Golden Corral, is currently seeking energetic, friendly individuals to join our team! The Baker has the important responsibility o…
Pharmacy Technician / Pharm Tech Apprenticeship
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharm…
School Speech Language Pathologist
Job Description Job Description As a Speech-Language Pathologist with The Menta Group, you will work with students to provide speech-language assistance in accordance with the students’ IEP’s. …
PRESS HELPER / FEEDER - 2nd SHIFT
LOCATION: Harwood Heights, IL EMPLOYMENT TYPE: Full Time, Temp-to-Hire We have immediate openings in our Bindery department for motivated, quality Press Helpers / Feeders. JOB DESCRIPTION: ~Assist…
Automotive Quick Lube Service Technician
Ray Auto Group Description Ray Auto Group in Fox Lake is seeking an Automotive Lube Technician to join our winning team. We offer the opportunity to earn while you learn with room to gr…
Law Clerk II
Job Description Job Description Law Clerk II Employment Type: Full-Time, Experienced Department: Legal Services CGS is seeking an experienced Law Clerk to provide assistance in all ph…