International Customer Operations Specialist

Job Description

Job Description

The International Customer Operations Specialist is responsible for supporting global customer operations by managing end-to-end international order processing, ensuring accuracy, compliance, and on-time delivery through coordination with logistics partners and cross-functional teams.

Responsibilities:

• Own end-to-end processing of international orders (subsidiaries, licensees, vendors).
• Ensure accuracy of order entry, documentation, and shipment details.
• Coordinate with logistics partners (freight forwarders, customs brokers) to support on-time delivery.
• Maintain documentation to support audits and customs compliance.
• Partner cross-functionally to resolve issues and improve processes.
• Maintain and update process documentation and workflows.
• Provide customer support and communication for international accounts.
• Support continuous improvement initiatives to increase efficiency and accuracy.
• Follow up with customers on outstanding collections and partner with Accounts Receivable as needed.
• Perform other responsibilities as needed.

Requirements:

• High School Diploma required; Associate or Bachelor’s degree preferred.
• Experience in international logistics and/or international customer service strongly preferred.
• Familiarity with freight forwarding, customs processes, and compliance requirements preferred.
• Strong written and verbal communication skills.
• Basic understanding of accounting terminology and processes.
• Strong analytical, problem-solving, and critical thinking skills.
• Strong familiarity with Microsoft Suite; Excel, Word, PowerPoint.
• S4HANA (SAP) Cloud version experience preferred.
• Strong proficiency in data entry, accuracy, and attention to detail.
• Ability to manage multiple priorities based on timing, scheduling, and workload.
• Ability to collaborate cross-functionally to support customer outcomes.
• Effective time management under pressure with shifting priorities.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Resourcefulness Customer Focus Team Player

Negotiation Integrity Analysis Skills

Communication Organization/Planning Judgement/Decision Making

Target Salary Range: $58,000 – $74,000 salary a year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

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